Supervisor, Wyndham Hotel Group in Saint John, Canada

Wyndham Hotels & Resorts is now seeking a Supervisor, Wyndham Hotel Group to join our team in Saint John, New Brunswick.

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

The Supervisor’s primary function is to achieve performance levels through motivating, coaching, and counseling reservation team members. This position is also responsible for the management of the reservation floor to ensure efficient operation on a daily basis. Elevated responsibilities include upholding the Business Principles at all times including personal behaviors that support a positive work environment in a 24/7 operation.

What you’ll do

• Coach to performance through effective monitoring, feedback and support of the reservation sales agents. This includes reviewing call quality, attendance records, monthly scorecard delivery, action plans, and standards of performance.

• Maintain accurate and up to date information for the reservation team members.

• Train and develop team members to allow for personal growth and advancement

• Participate in and lead meetings/training/team building with Management, Learning & Development, etc.

• Assist with the development of new programs and projects to improve department efficiency and performance.

You’ll be successful if you have

• Excellent written and verbal communication skills including strong facilitation skills

• Ability to convey information and ideas clearly.

• Able to work well in stressful, high-pressure situations

• Must maintain composure and objectivity under pressure.

• Effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.

• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.

• Able to work with and understand financial information and data, and basic arithmetic functions.

• Ability to adapt to a fast-paced environment with frequent process changes.

• Ability to adhere to and administer all company policies and procedures.

• Maintain positive relationships with all team members to ensure a positive work environment

Required Qualifications/Experience

• Minimum of Grade 12 with post-secondary education preferred

• At least 1 year of experience in the Hotel Industry or Contact Center Industry.

• Experience in an elevated role that required basic supervision of other associates.

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Job Location: Saint John, 180 Crown Street, Saint John, New Brunswick NA

Employment Status: Full-time