Supervisor, First Step to Home 2024-198-CC in Toronto, Ontario

Competition #2024-198-CC Supervisor, First Step to Home

Employment Type: Full Time (Non)-Bargaining Unit 

Work Hours: 35 hours/week

Work Setting: Exclusively Onsite

Salary Range: $65,000 – $70,000

Application Deadline: May 6, 2024 by 11:59 pm

Program Overview – Supportive Housing Programs, First Step to Home, 650 Queen Street E

First Step to Home is a transitional program with housing as an enabler for men 55 years and up who have been street involved and experiencing mental health and/or addictions issues. The program provides onsite psychosocial primary care supports and services including: case management; harm reduction and addiction supports; supportive counselling; 24-hour staffing; assistance with activities of daily living; life skills development; social and recreational activities; volunteer opportunities; and follow up support.

Support services at 650 Queen E Street include case management, harm reduction, addiction supports, supportive counselling, social and recreational activities, and low barrier programming.

What You Will Do

• Supports with implementing the operational responsibilities of programs, services, and initiatives associated with the Supportive Housing Program

• Provides daily oversight of program staff and supports with orientation of staff; participates in regular supervisory sessions with staff

• Provides administrative support to two other buildings

• Works directly with the program participants to ensure they are meeting program expectations

• Provides support to staff regarding program issues, team building, and crises incidents through individual meetings with staff and participation in team meetings.

• Supports the effective utilization, training, and support of volunteers and students throughout the various programming activities.

• Supports the Manager with the planning and implementation of staff development

• Supports the promotion/awareness building of the programs and their services to the immediate and broader community as well as building and maintaining internal and external partnerships and collaborative activities.

• Supports in the development of and implements program initiatives, such as food access, peer involvement, and social and recreational and life skills programming.

• Supports staff with the development and execution of Coordinated Care Plans and Case Plans for clients

• Supports in the development of common strategies to address tenancy and building issues as they arise.

• Supports WoodGreen Housing and Building Services with property management at the Supportive Housing Program

• Supports the Housing Unit with tenancy issues at the Supportive Housing site, including pest control, hoarding, arrears, inspections, notices and work orders.

• Supports the Manager with the implementation of organizational policies and procedures being carried out within all programs areas and services as well as with the implementation of program/operational protocols.

• Supports the Manager with the implementation of data tracking systems, reporting tools for the completion of reports and prepares statistical and program reports as requested.

• Ensures that the equity objectives and community development policies of the organization are followed within the programs.

• Engages in training and education to upgrade skills as directed by WoodGreen to fulfill the responsibilities of the position.

• This position will include some evening and weekend shifts monthly and is subject to exposure to second-hand smoke, odors, pests and clients’ potential use of inappropriate language or swearing.

• Carries out additional leadership duties as identified from time to time by the Manager.

  What You Bring to the Team

• Bachelor’s degree and equivalent experience.

• 3+ years’ experience developing and implementing programs working with homeless and vulnerably housed individuals, older adults and seniors.

• Experience supervising staff, preferably in a unionized environment.

• Knowledge of RTA and occupancy agreements and property management.

  What Will Set You Apart

• Thorough understanding homelessness, poverty, mental health, and substance use.

• Proven ability to develop effective services for individuals and communities facing these challenges.

• Ability to exercise excellent judgment, flexibility, creativity, and sensitivity to changing situations and needs.

• Proven ability to develop and implement program initiatives and partnerships.

• Excellent interpersonal and communication skills, which promote effective working relationships amongst program staff, external agencies, program participants and tenants.

• Sound financial and budget management skills.

• Ability to challenge organizations, staff and tenant communities in a positive and creative way.

• Group facilitation and policy development skills.

• Strong conflict resolution, negotiation, and crisis prevention/intervention skills.

• Excellent multi-tasking and time management skills.

• Excellent writing and editing skills

• Strong computer proficiency.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at [email protected] of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

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