Supervisor, Financial Aid and Awards

Competition Number S181339P

Position Title Supervisor, Financial Aid and Awards

Position Number S99919

Employee Group Staff

Position Status Regular Full-Time

Start Date 03/24/2025

End Date (if applicable) 

Department Registrar’s Office

Additional Notes 

Location North Vancouver

Working with us 

At Capilano University, students are our focus. Employees play an essential role in creating an exceptional learning experience for students and a thriving campus community. Together, we are a high-performing team of individuals who make Capilano University one of the leading teaching universities in British Columbia and one of BC’s Top Employers. Grounded by our sense of purpose, we offer a meaningful, friendly and dynamic work environment.

Do you share our purpose and passion?

About the role 

This is supervisory and complex student financial aid and awards work. The primary duties of this position are to supervise the Financial Aid and Awards area of the Registrar’s Office, overseeing operational and training needs to ensure processes and policies are followed and effective administration of student financial assistance programs at the University based on established criteria set by the University and/or Federal and Provincial Governments. The role is a key resource in student success and retention and acts as a transitional guide for students and external stakeholders in navigating students’ academic experiences in relation to available financial supports. The incumbent will champion special projects and initiatives, review and amend procedures, and interview and assist students in the application and appeals processes for government student financial assistance and for the dispensation of University trust funds. The incumbent reports to the Associate Registrar, Academic Advising and Financial Aid.

SOME ILLUSTRATIVE EXAMPLES OF DUTIES: 

• Supervises the day-today operations of the Financial Aid and Awards area, including supervising staff; addressing concerns raised by clients and/or staff; planning and coordinating the work flow; assigning, prioritizing and evaluating work assignments; verifying time sheets; preparing work schedules and reviewing vacation schedules; identifying short term staffing needs; participating in selection committees; and providing input on performance evaluations.
• Remains updated and current in policies and procedures (both internal and external) as they pertain to student financial assistance, and administers student financial assistance programs in accordance with those policies and procedures.
• Communicates and supports management plans, processes and goals to the Financial Aid and Awards team.
• Acts as a main point of contact for the Financial Aid and Awards area of the Registrar’s Office.
• Develops and implements plans for the Financial Aid and Awards cycle for the approval of the Associate Registrar.
• Identifies areas that may require changes to standard operating procedures and brings them to the attention of the Associate Registrar.
• Under the direction of the Associate Registrar, establishes, reviews, maintains, and evaluates an annual Financial Aid and Awards plan.
• Develops feasible and measurable approaches to supporting students experiencing financial difficulty, understanding policy and practice. Identifies methods for 2 improvement, liaises with service areas to provide input into student need and understand existing university services.
• Takes on Financial Aid and Awards team member responsibilities in time of absences, limited coverage, or as warranted by operational need.
• Establishes criteria, guidelines and/or procedures to determine eligibility, assessment, evaluation, and distribution of emergency funding, bursaries, scholarships and awards; recommends approval of the distribution of such funds to the Associate Registrar.

Experience, competencies & qualifications

REQUIRED TRAINING AND EXPERIENCE

• Completion of a Bachelor’s degree.
• Four years of directly related and progressively senior work experience, including demonstrated experience working with student awards and financial assistance 4 programs, inclusive of government student loans and grants, preferably in a public post-secondary environment . Experience must include delivering presentations and conducting one-on-one advising meetings.
• One year of recent supervisory experience in a similar work environment.

For more informationFor more information, please see the complete job description.

BenefitsAt Capilano University, we understand that there is more to life than work. That is why we offer comprehensive benefits and support to help you and your family live a balanced life. Take a sneak peak to see what it is like to work at Capilano University.

Days and Hours of WorkOur standard work week is Monday to Friday, 8:30am – 4:00pm. This position may include working evenings and weekends based on departmental needs.

Bridge Period (if applicable)

Pay Group 26

Salary$6,062 per month based on 35 hours per week (with increments up to $6,817 per month)

Union MoveUP

Job Open Date 02/22/2025

Job Close Date 03/04/2025

Open Until Filled No

Quick Link for Postinghttps://jobs-capilanou.peopleadmin.com/postings/7934

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