Supervisor, Billings in Oakville, Ontario

What you’ll do

The Supervisor Billings is responsible for all billing activities across multiple Business Units (Dealer, Petroleum, Marks, CTR, TRM & Sport Chek). This position will work closely with the business to ensure that all billings to the customers are approved and accounted for in the P&L/Balance Sheet. This position manages 5 Direct Reports, which include prioritizing workload and providing support to resolve issues.

Operating out of multiple systems, this role will ensure billings to both CTC Dealers, B2B BU’s and Marks Franchisees are processed on time and with accuracy. Given the magnitude of the Dealer collections to Cash flow for the organization, this role is critical to ensure there are no disruptions. Additionally, given the importance of the relationship with the dealers, this role will also be critical to ensure that the PAD withdrawals from the Dealer bank accounts are accurate as per Deal terms and Dealer Contract.

• Act as the SME regarding all billings for both Dealers and B2B business.

• Lead and monitor daily activities of the Billing team; prioritizing the workload of the team and ensuring efficient distribution of work; support for resolving issues; providing performance feedback, coaching, and training to the team; leading team meetings.

• Overseeing the processing for Dealer Changeovers and Finalizations; managing finalization calendars, partner with the Changeover team to ensure completeness; support Customer Master team with the Finalization process and Dealer bank account changes.

• Operate with a continuous improvement mindset; streamline and standardize billing processes across all BU’s.

• Ensure CPO controls are executed and saved for monthly/quarterly review.

• Engage in meetings/conversations for onboarding of new business opportunities.

• Liaison with the upstream business owners to work through issues with billing requests and disputes.

• Develop and/or maintain KPI’s for the team.

• Review and approve all manual billing (including rebills, special billings and adjustments)

• Participate in the recruitment of new staff; including interview process and lead new employee onboarding.

What you bring

• University Degree in Business or equivalent experience; CPA, CPA/CMA/CGA would be an asset

• 3-5 years experience in Retail and a large organization is preferable.

• Superior communication skills.

• Strong resolution and negotiation skills with ability for strategic and tactical thinking.

• Excellent prioritization, organizational, and problem solving skills

• Solid understanding of best practices in billing processes.

• Ability to build and maintain strong relationships across the organization and customers

• Intermediate to advanced working knowledge of Microsoft Excel

• Advanced working knowledge of PeopleSoft or similar ERP system

• Able to thrive in an ambiguous environment while being responsive to changing business requirements.

Hybrid

At Canadian Tire we value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

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About Us

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there’s a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

We are one of Canada’s most admired and trusted companies. With world-class owned brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to excite and serve Canadian customers from coast-to-coast. We are connected to communities, big and small, from coast-to-coast, offering products and services that reflect the diverse nature of every one of them. From sports to outdoors, automobiles to homes, we know and understand life in Canada like no other retailer can.

We are always on the lookout for curious, creative people who are able to navigate and excel in a rapidly evolving retail environment. If you’re ready to take on new challenges – be it in digital, IT, marketing, data & analytics, merchandising, or one of the many other roles we have – there is a place for you here, so apply today.