Student Support, ESL, Continuing Education

University of Calgary

We would like to take this opportunity to acknowledge the traditional territories of the people of the Treaty 7 region in Southern Alberta. The City of Calgary is also home to Métis Nation of Alberta, Region III.

Position Overview

The English Language Program in Continuing Education is currently seeking a Full-time Limited Term Student Support, ESL for approximately 12 months.

This position reports to the ELP Manager, Customer Service & Operations and works closely with Managers, Coordinators, Instructors and other staff in a cross-functional team environment that supports over 1000 English learners annually.Additionally, this program provides supports services for full-time international students in Continuing Education’s International Professional Programs (IPP) and Calgary International Summer Program (CISP).

Position Description

Summary of Key Responsibilities:

  • Provides information and service to prospective students, students, clients, visitors and co-workers regarding the educational programs, services and processes of Continuing Education and University.
  • Plan and execute socio-cultural events and activities that facilitate community building, cultural familiarization, and target language use.
  • Improve students study abroad experience by selecting and evaluating locations and activities that reflect student interests, create positive learning environment, and meet financial requirements.
  • Promote planned socio-cultural events and activities and encourage student participation.
  • Ensure waivers and other documentation is acquired and signed by all required individuals for excursions.
  •  Efficiently and accurately processes student registrations.
  • Assists with the promotion of courses and programs using various tools such as mail-outs, email, social media, and by phone to disseminate information and material to identified markets and established clients.
  • Following established policy and using sound judgment ensure that safety standards are maintained during ESL Program events and activities.
  • Ensures the needs of students and instructors are supported efficiently.
  • Maintain accurate and appropriate student and instructor records following established procedures/guidelines.
  • Makes appropriate referrals to University services and departments in order to link students with the most appropriate departments for their needs and goals.
  • Ensures that financial transactions are processed in accordance with University policy and procedures.
  • Assists with the development and distribution of student materials.

Qualifications / Requirements:

  • Completion of a level of education equal to a business administration certificate, diploma program, or an equivalent combination of education and experience; an undergraduate degree in a related field would be preferred.
  • Minimum of 1 year work experience in a customer facing role in an English language school; work experience in a post-secondary ESL center preferred.
  • Minimum of 1 year work experience in a customer facing role in an English language school; work experience in a post-secondary ESL center preferred.
  • Minimum of 1 year work experience in planning and executing excursions for ESL students. Experience facilitating large overnight trips would be preferred.
  • Ability to work on some weekends and evenings.
  • Must be comfortable leading large group of students in various excursion locations including but not limited to mountains, ski hills and marine environment (lake, river).
  • First aid training would be an asset
  • Knowledge of local and provincial tourism spots would be an asset. 
  • Ability to be flexible and problem solve independently.
  • Oral and written fluency in Spanish.
  • Excellent communication, interpersonal, organizational, time management skills and strong detail orientation with the ability to set priorities and meet deadlines
  • Reliable team player who uses good judgment, approaches matters in a professional and positive manner, and demonstrates a strong customer service orientation.
  • Knowledge of tourism practices and event coordination.
  • Fluency in Microsoft Outlook, Word, Excel, PowerPoint, and Teams.
  • Experience with the University’s core business systems PeopleSoft, e-Procurement, and Continuing Education Student Registration System (Destiny One) or other educational student information systems would be an asset.
  • Positive attitude and demonstrated ability to be a collaborative team member.
  • Cross-cultural sensitivity and experience working with clients of limited English proficiency.

Application Deadline: November 1, 2023

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

Additional Information

This position is part of the AUPE bargaining unit, and falls under the Operational / Admin Job Family, Phase 2.

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website

The University strongly recommends all faculty and staff are fully vaccinated against COVID-19.

About the University of Calgary

UCalgary is Canada’s entrepreneurial university, located in Canada’s most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada’s leader in the creation of start-ups . Start something today at the University of Calgary. For more information, visit ucalgary.ca .

The University of Calgary has launched an institution-wide Indigenous Strategy  committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Equity, Diversity and Inclusion ([email protected] ) and requests for accommodations can be sent to Human Resources ([email protected] ).

Do you have most but not all the qualifications? Research show that women, racialized and visible minorities , and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role. 

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.

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