Student Services Coordinator

Title:

1482-NN – Student Services Coordinator/Advisor 2

Business Title:

Student Services Coordinator

Additional Titles:

Location:

WSU PULLMAN CAMPUS

Employee Type:

Admin. Professional

Job Family:

Administrative Professional – Not OT Eligible

Position Details:

Summary of Duties:

The Student Services Coordinator is the primary point of contact for the day-to-day operations of the Carson College masters student services front line team at POLS. Duties include but are not limited to managing a wide variety of current student records for 1000+ students both electronic and manual recordkeeping/filing systems; reviewing, analyzing and evaluating student data in relation to unit goals and objectives; gathering and measuring retention data; responding to inquiries from students, staff and the general public; tracking program certificates for students; mailing various material to current students; working closely with partner Pearson, and other projects as assigned. This position will have an instrumental role in managing all actions in My.WSU to support student petitions, requests for reinstatement and other such business functions. It will also interact to solve specific student issues related to business processes for masters students in CCB by interacting with the online registrar, online student accounts, bursar, student financial services and other offices as necessary to ensure reduction in transactional friction for online masters students in CCB. Issues will be collected and escalated to ensure that root cause solutions are also attended to in order to better administer the masters programs in the college. Problem solving and open communication will be paramount to success in this role.

Required Qualifications:

• Positions require a Bachelor’s degree and three (3) years of professional work experience in student services or related education/experience. Experience leading or directing the work of others. A Master’s degree in a related field may substitute for one (1) year of professional work experience. Any combination of relevant education and professional experience may be substituted for the educational requirement on a year‐for‐year basis.

• Outstanding oral and written communication.

• Ability to respectfully engage and communicate with people from diverse backgrounds.

• Strong Attention to detail.

• Experience working with student records

• Ability to use various sources of information to provide recommendations.

• Ability to identify problems or opportunities for improvement and raise recommendations for solutions.

• Demonstrated skill with Microsoft Office applications including Word, Excel, Access, PowerPoint and Outlook.

Preferred Qualifications:

• Previous experience providing student support at Washington State University or other higher education institution.

• Previous experience with large complex filing and/or electronic record keeping systems.

Additional Information:

Area/College: Carson College of Business
Department Name: Graduate, Professional and Online Programs
City, State, Zip: Pullman, WA 99163
Department Link: business.wsu.edu
Monthly Salary: Commensurate with qualifications and experience
FTE: 100%
This is a permanent position.
Screening Begin Date: Screening for this position begins November 10, 2022 and will remain ongoing until the vacancy has been filled.
Background Check: This position has been designated by the department to require a background check.
Application Instructions: Applicants must attach the following documents to their online application: 1) resume 2) a cover letter and 3) contact information for professional references. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.
Required Documents:

• Resume

• Cover Letter

Time Type:

Full time

Position Term:

12 Month

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or [email protected] .