Student Services Coord Sr

84565BR

Campus: Tempe

Student Services Coord Sr

Job Description

School of Computing and Augmented Intelligence (SCAI) is seeking a full-time Student Services Coordinator Senior to provide front line student services and triage to SCAI students at our Tempe campus. This role will be partly responsible for oversight of our front desk area for either our graduate or undergraduate team. Both positions will provide back up to the other and have their own dedicated students workers to supervise. The other half of the role will be dedicated to projects servicing their functional area of oversight (grad or undergrad). This position is a great opportunity for professionals who are looking into a future career in higher education and/or academic advising. Hybrid work may be considered after hire and after training.

This position is part of the new School of Computing and Augmented Intelligence (SCAI), formally the School of Computing, Informatics, and Decision Systems Engineering (CIDSE) academic advising team. SCAI is the largest of the Fulton Schools of Engineering, with over 10,000 domestic and international students between our Tempe, Polytechnic, and Online campuses. SCAI Advising staff value a student-centered approach at the heart of everything that we do. Our advising team is a diverse group of dynamic and seasoned individuals highly adept at pivoting to our ever-changing school and student needs. Working with SCAI students is fun and rewarding! Our students are exceptional and go on to accomplish amazing things. SCAI and FSE leadership fosters an engaging work environment with many opportunities for growth.

At Fulton Schools of Engineering (FSE), we deliver a world-class learning experience for our students and advance research and innovation — all at scale. FSE is agile, dynamic and dedicated to continuous innovation, student success, faculty excellence and partner engagement. We welcome you to lend your broad range of talent, perspectives and experiences to our community of engineering, computing and technology professionals. You would be joining a team of more than 420 full-time staff who support our goals in building engineers and inspiring innovation. We are an engineering school on the rise at the most innovative university in the country and in the heart of the nation’s fastest growing metropolitan area. The resources built around our 25 undergraduate degree programs provide the foundation and collaborative possibilities to advance your ideas and help you make an impact. Join us.

Working at ASU has outstanding benefits which include: health, dental, and vision insurance plans; life insurance and disability programs; sick leave and holidays; ASU/UA/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to ASU recreation and cultural activities; and more. To estimate the value of your total compensation, please visit https://cfo.asu.edu/compensation-estimator

Job Family

Advising & Admissions

Department Name

Sch Compt & Augmented Intellig

Full-Time/Part-Time

Full-Time

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$42,000 – $48,000 per year; DOE

Close Date

12-October-2022

Essential Duties

Responsibilities include but are not limited to:
Provide administration and coordination of administrative duties and services to students in SCAI’s undergraduate population.

• Co-coordinate SCAI Tempe’s front desk student services operations (undergrad or grad);
  • Includes oversight of in person, Salesforce, and phone traffic into our office by functional area (undergrad vs grad);
• Responsible for hiring, training and performance development of designated student workers;
• 50% responsible for projects related to functional area. Projects may include but are not limited to:
  • DARS or IPOS checks, international student support, course override support, admissions or change of major/minor support, event support, supply orders or office oversight by functional area, and other projects as assigned;
• Provide backup support for other Student Services Coordinator Sr’s as needed;
• Assist and provide leadership on special projects that support the undergraduate or graduate advising team;
• Participate as needed in undergraduate or graduate advising events.

Minimum Qualifications

Bachelor’s degree in a field appropriate to the area of assignment AND four years administrative/coordinate program experience; OR, Master’s degree in field appropriate to area of assignment AND two years administrative/coordinate program experience; OR, Eight years of progressively responsible administrative/ coordinate program experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Experience in higher education or related
• Strategic thinker and self starter : Ability to problem solve, apply critical thinking, and time management skills;
• Collaborative Thinker:  Working independently as well as a member of a team.
• Analytical mindset : organizing, collecting, analyzing and reporting a variety of data in written, verbal and electronic formats.
• Experience with Peoplesoft, Salesforce, Analytics, is a plus.
• Evidence of technology skills in systems such as Peoplesoft, Excel, Canvas, Google Suite, Slack, Salesforce, Outlook, etc.

Working Environment

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work.
• Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds
• Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts
• Ability to clearly communicate to perform essential functions.

Flexible Work Options
ASU is a diverse enterprise with a wide variety of work and learning modes, locations and a commitment to sustainability, innovation and employee work-life balance. We are determined to maintain our position as an employer of choice in a competitive labor market.

• Hybrid work is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location. Dean or vice president-level approval is required.

Department Statement

The School of Computing and Augmented Intelligence (SCAI) is the largest school within the Ira A. Fulton Schools of Engineering with locations on the Tempe, Polytechnic and Online campuses.  SCAI has a nationally recognized faculty that conducts research, instructs and mentors students, and provides service to the profession and the community. Our degree programs are widely recognized and offer opportunities for students to participate in research.  Our research impact encompasses “Computing data into information – secure and affordable, anytime, anywhere”.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation’s fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources .

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

Cover Letter

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.