Student Services Coord Sr

85946BR

Campus: Polytechnic

Student Services Coord Sr

Job Description

The School of Manufacturing Systems and Networks seeks an individual in the role of full-time Student Services Coordinator, Senior to provide front line student services and triage to internal and external constituents, including students, faculty, and staff at the Polytechnic campus. This role will be responsible for oversight and coordination of our front desk area as well as administrative projects supporting the school and academic advising team. This position is a great opportunity for professionals who are looking into a future career in higher education and/or academic advising. Hybrid work is not an option in this position due to the responsibilities and expectations in office.

This position is part of the new School of Manufacturing Systems and Networks (MSN), one of the seven schools in the Fulton Schools of Engineering (FSE). The School of Manufacturing Systems and Networks is integrating academic programs and innovative research to address current and future manufacturing challenges and improve sustainability and generate economic opportunities to revitalize manufacturing in Arizona and beyond. The academic programs and research portfolio of the School of Manufacturing Systems and Networks are designed to address the next-generation engineering challenges that are transforming manufacturing systems. Students will gain the transformative skills needed to impact the future of work, including industry 4.0, autonomous systems and processes, and systems engineering. Our career-ready graduates will be equipped with the tools they need to take on critical societal challenges.

Job Family

Advising & Admissions

Department Name

Sch of MFG Systems & Networks

Full-Time/Part-Time

Full-Time

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$42,000 – $48,000 per year; DOE

Close Date

28-November-2022

Essential Duties

Responsibilities include but are not limited to: Provide administration and coordination of program processes, activities, and services to School of Manufacturing Systems and Networks, and support the MSN degree programs and advising office. Position will report to Assistant Director, Academic Services within MSN. 

60% Administration support for the School of Manufacturing Systems and Networks

• Lead for school’s front desk, answering general phone queue, and email queue
• Supervise front desk student employees
• Maintain professional presence/environment in welcome areas and lobby
• Assist with ISAAC access and permissions for MSN
• Manage the scheduling of conference rooms associated with MSN
• Support event planning and execution; staffing of school events/activities

40% Advising Administration and Support

• Lead for advising front desk and answering general phone queue for advising services
• Lead for advising email queues
• Build and maintain the schedule of classes for specific MSN courses (MFG and new one), update faculty workload reporting for business office 
• Communicates with university partners including University Classroom Scheduling, Registrar’s Office, and the Engineering Dean’s Office to resolve or assist with the resolution of classroom, enrollment, and system issues 
• Provide general administrative support to the advising office team and school leadership 
• Assist or lead special projects that support the advising team and MSN
• Participate in and support advising events, such as orientations and webinars
• Management of graduate degree applications and support of graduate student recruitment including:             
  • Coordinate graduate admissions application evaluation with faculty admissions committee, including data analysis and processing of recommendations in GPortal
  • Student Services support through Salesforce, phone, in person, Zoom and Slack 
  • Provide graduate recruitment and admissions data by running reports using Amazon Work Spaces, Analytics, PeopleSoft, AppXtender, and evaluate utilizing Excel and/or Google Sheets.

Minimum Qualifications

Bachelor’s degree in a field appropriate to the area of assignment AND four years administrative/coordinate program experience; OR, Master’s degree in field appropriate to area of assignment AND two years administrative/coordinate program experience; OR, Eight years of progressively responsible administrative/ coordinate program experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Higher education or related experience; 
• Front desk, student services and/or customer service experience;
• Evidence of effective communication skills. 
• Strategic thinker and self-starter: Ability to problem solve, apply critical thinking, and time management skills; 
• Collaborative Thinker: Working independently as well as a member of a team.  
• Analytical mindset: Organizing, collecting, analyzing and reporting a variety of data in written, verbal and electronic formats.
• Experience with Peoplesoft, Salesforce, Analytics, is a plus.

Working Environment

• Activities are primarily performed in a regular, climate-controlled office setting subject to extended period of sitting.  Visual acuity and manual dexterity associated with daily use of desktop computer; bending, stooping, reaching and lifting up to 20 pounds.
• Ability to clearly communicate to perform essential duties.  
• Ability to work both independently or within a complex structured team.  
• Normally receives no instructions on routine work and general instructions on new assignments with review of completed tasks.  
• Exercises judgment within generally defined practices & policies in selecting methods & techniques for obtaining solutions. Interact with a diverse set of national and international students.
• Work environment may require a combination of in office and telecommuting depending on space constraints.

Department Statement

The Ira A. Fulton Schools of Engineering is the largest engineering school in the nation and seeks to deliver a world-class learning experience for our students and to advance research and innovation – all at scale. We value and emphasize inherently interdisciplinary endeavors that leverage the breadth and depth of expertise among our outstanding faculty, and have built a unique place for large-scale innovation characterized by foundational excellence and translational impacts.  We are an engineering school on the rise in the most innovative university in the country and in the heart of the nation’s fifth largest metropolitan area. The scale of our faculty research interests and interdisciplinary mindset combined with nearly 47 graduate degree programs and 25 undergraduate degree programs provide the foundation and collaborative possibilities to advance new ideas.
The Fulton Schools of Engineering on the Tempe and Polytechnic campuses is comprised of seven schools based on academic programs and research areas. Fulton Engineering has a nationally recognized faculty that conducts research, instructs and mentors students, and provides service to the profession and community. Creating diverse and inclusive communities are central to our values. With a firmly set direction to continually increase representation, foster belonging, empower diversity of thought, we are also strengthening our commitment to excellence in research, engagement and high-quality education. Learn more at https://engineering.asu.edu.

Working at ASU has outstanding benefits which include: health, dental, and vision insurance plans; life insurance and disability programs; sick leave and holidays; ASU/UA/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to ASU recreation and cultural activities; and more. To estimate the value of your total compensation, please visit https://cfo.asu.edu/compensation-estimator 

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation’s fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources .

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.