Student Services Assistant, Graduate and International Programs

Founded in 1896, the Gould School of Law has a distinguished past built on the principles of equity and excellence, and the courage to break new ground. USC first introduced legal education in Southern California. Today, the Law School continues to make history through its philosophy of innovation and through its people. USC Gould cultivates analytical ability, ethical values, and a spirit of collegiality that prepare students for meaningful careers benefiting society. It was one of the first law schools to engage students in clinical programs and remains a leader in experiential education.

The Graduate & International Programs Office is seeking to hire a Student Services Assistant to serve as the front desk administrator for our office suite. The Student Services Assistant will be the first point of contact of our department for prospective students, current students, alumni, faculty, and staff.

The Student Services Assistant will support the administrative functions for our offices and will also deliver a high level of customer service and professionalism to our visitors who call, email, or come into our offices. The Student Services Assistant will aid in the delivery and coordination of student services and activities, including assisting in counseling and advisement of students.

Preferred Qualifications:

• Master’s Degree in Education or related field is strongly preferred.

• At least 1 year of academic support services experience required; 3 or more years of experience in student services preferred.

• Experience in working with international students, study abroad or work experience abroad desirable.

• Admissions or other similar database, as well as USC Student Information System or similar database experience preferred.

Job Accountabilities:

• Manage front office and serves as the first point of contact/customer service representative for our department.

• Provide program information to telephone inquiries, prospective student visitors, current students, and alumni. Respond to inquiries and requests for information requiring knowledge of departmental and university policies and procedures.

• Assist in general academic advisement functions. Respond to questions from faculty, students, staff or outside external sources regarding policies and procedures related to registration, course scheduling and availability, degree checks, transcripts, diplomas, academic status, petitions, admissions or financial aid.

• Schedule and coordinate meetings for advisors and senior leaders in department. Make room reservations, set-up conference calls, and make parking reservations.

• Support application processing, maintain applicant records in admissions database, organize application materials, and coordinate the mailing of admissions materials.

• Communicate and provide information to current students regarding academic policies, deadlines, and event information.

• Review and maintain student records, input data, and generate letters and/or lists utilizing the student database.

• Manage the ordering of office supplies/equipment for the department and maintain budget of all expenditures.

• Assist with departmental mailing needs, including various packages that go out to recruitment events, admitted students, and alumni.

• Assist with our alumni outreach, including maintain alumni database and update contact information.

• Research and collect data for departmental reports, as requested, to help develop new program initiatives and make improvements to existing services.

• Maintain confidentiality and control access to information within current student files, application files and course grades.

• Provide support for all student events including orientation, commencement, networking & alumni events, early bar preparation workshops, career development workshops, academic support workshops, etc.

• Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

The ideal candidate will demonstrate:

• Excellent oral and written communication skills

• Strong customer service skills

• Organizational skills

• Sound judgment

• Attention to detail and grammar inaccuracies

ATTENTION:  Applicants must upload a cover letter and a resume to be considered for this position.

Learn more about our benefits and perks here: https://employees.usc.edu/full-time-faculty-staff/

Equity, diversity, inclusion, opportunity and access are of central importance to the Gould School of Law (Gould).  Gould holds a unique position in society, and within the university, as every aspect of these principles are influenced by and can be protected through legal rules and institutions.  At Gould, we are proudly committed to maintaining a community in which each person respects the rights of others to live, work, and learn in peace and dignity, to be proud of who and what they are, and to have equal opportunity to realize their full potential as individuals and members of society.

Minimum Education: Related undergraduate study or combined experience/education as substitute for minimum education

Minimum Experience: 1 year

Minimum Field of Expertise: Administrative and/or academic support services