Student Services Advisor

Apply now Job no:498395
Work type:Professional
Location:Bruce
Categories:Administration, Student Support

• Enjoy this dynamic student focused role within Student Connect
• UC Level 5, Salary Range $72,153 pa – $ 81,976 pa + 17% Super
• Full Time, Fixed Term Opportunity – Two positions available one until January 2024 and one until August 2023

UC has curiosity, ambition and inclusiveness at its core. We challenge the status quo through the pursuit of excellence in teaching, learning and research. Our place-based commitment ensures that we visibly serve Canberra’s community and the surrounding region with impact on the nation. We’re proudly recognised as number one in the world for reducing inequalities (THE, 2022) and sit within Australia’s top ten universities (Times Higher Ed, 2022).

Student Connect is responsible for providing a student enquiry service and the administration of enrolments, fees, results, academic progression, and other services that support the student journey. The unit is also responsible for managing and organising key University events such as orientation, examinations and graduation ceremonies, and the management of data and processes associated with student information systems.

We are currently seeking two Student Services Advisors to assist with the functions of the Student Centre, including the organisation of University and student focused events. These roles will be responsible for working with Student Centre casual staff and ensuring the resolution of customer issues within the scope of established University policies, procedures and practices.

The ideal candidates will have a great attention to detail, demonstrated coordination/planning skills, can work autonomously and are creative problem solvers. These roles will see you coordinate student events such as exams and graduations and therefore prior experience working in events/customer services would be a good foundation for these roles.

These roles sit within a relaxed, flexible, collaborative and supportive team that want you to succeed. If you are passionate about the student experience and want to further develop your career in the higher education environment, we would encourage you to apply.

The University offers excellent conditions and benefits such as flexible, family-friendly policies, on site gym, on site medical services, a supermarket and childcare facilities.

UC’s Strategic Plan 2018-2022 sets a goal to be the national sector leader in equity, diversity, inclusion and access, and the ambitious goals of our Aboriginal and Torres Strait Islander Strategic Plan are designed to ensure that our Indigenous students and staff flourish in a welcoming and culturally safe environment. UC encourages applications from Aboriginal and Torres Strait Islander people, people with disabilities and people from culturally diverse groups.

To be considered for this position your application must include your resume demonstrating your skills and experience in line with the key capabilities outlined in the position description.

If you are initially shortlisted, you may be asked to complete an online one-way video interview.

Working Rights: Applicants who wish to apply for this position should have valid working rights or eligibility to obtain a work visa for Australia.

For job specific information: please contact Esther Taylor, Manager Student Centre, on Esther.taylor@canberra.edu.au or on 0420 249 263.

Recruitment and application questions: please contact the Talent Acquisition team on 02 6206 3867 or email uctalent@canberra.edu.au

Closing Date: 11.55pm, Sunday 23rd October 2022

Advertised:12 Oct 2022 AUS Eastern Daylight Time
Applications close:23 Oct 2022 AUS Eastern Daylight Time