Student Service Specialist

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Student Service Specialist

Job ID
#1987
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Job Information

Positions Available

2

Closing Date

22 Mar 2024

Type

Temporary Full-Time

Location

Edmonton AB

Remote Option

None

Department

Student Information Services In-Person Services

School

Student Progression & Registrar

Campus

Main Campus

Detailed Job Description

In order to ensure your application is received by
NAIT for thorough review and consideration, please apply directly through our
Careers site at  www.nait.ca/careers

NOTE: This is a temporary
position ending on or before January 3, 2025 with the possibility of extension.

NOTE: This posting may be
used to fill multiple vacancies.

The
Student Service Centre is a high-volume, fast-paced, cross-functional office
that provides a wide range of information and services to prospective students,
applicants, current students and alumni to support holistic student success.
Students and the public can access the services in-person or remotely via
phone, chat, and email.

We
are looking for a positive, empathetic and collaborative individual to join a
service-oriented team of highly skilled professionals to provide competent
student support to a diverse population of students and the public. As the
first point of contact for most students and the public, the Specialist is
required to determine everyone’s needs through active listening and effective
questioning. The Specialist must be competent in managing high volumes of
enquiries and information with composure and confidence. They also need the
ability to process information and perform transactions quickly while ensuring
accuracy and confidentiality. These roles are integral members of the Office of
the Registrar team and work collaboratively with other NAIT professionals
across all program and service areas. The Specialists are innovative and,
within the scope of their role, bring forward suggestions for improvements to
service and business processes. The Specialists are competent problem-solvers
with extensive knowledge of NAIT programs, services, financial transaction
management, and student-related policies and procedures. The successful
candidate is service-oriented and sensitive to the diverse needs of students.
The ability to provide complete and concise explanations of complex and nuanced
processes is vital. Success in this role is heavily dependent on the ability to
seek out information and to stay current with the dynamic and changing
conditions at NAIT.

Key
Responsibilities:

• Respond to a wide range of admission, enrolment,
  financial, and policy or procedural questions from students and the public
• Provide information regarding NAIT program selection
  to potential students
• Complete a wide range of transactions (for example:
  student registration, tuition and fee payments, fulfilling transcript requests,
  etc.)
• Review and analyze student accounts, and connect with
  other departments as needed to resolve student enquiries
• Process payment transactions and complete daily
  reconciliation
• Maintain up-to-date knowledge of relevant information
  and procedures
• Provide supports across a range of modalities,
  including email, phone, chat, and in-person
• Participate in coordinated outreach activities;
  proactively reach out to students to provide them with support and information
• Participate in projects and assignments as required to
  continuously improve services to internal and external customers.

Skills
& Abilities:

• Proven ability to provide high quality service to a
  broad range of clients
• Ability to demonstrate a high-level of emotional
  intelligence
• Demonstrated empathy and active listening skills
• Exceptional communication and interpersonal skills
• Ability to build collaborative working relationships
• Strong critical thinking and problem-solving skills
• Ability to remain upbeat, accurate, thorough, and
  organized while constantly multi-tasking in a busy environment
• Capacity to continuously learn and manage large volume
  of information
• Well-developed computer skills are critical as the
  role relies heavily on the efficient use of several complex software platforms
  in time-constrained situations. The ability to multi-task between programs is
  essential, and proficient typing skills (40 wpm) are required.

Qualifications:

• Diploma required; Bachelor’s degree is preferred
• Experience working in a Post-Secondary
  Institution is preferred
• Experience working within a front-facing service
  area or a call centre environment is an asset
• PeopleSoft experience is an asset
• Preference may be given to candidates with
  knowledge of NAIT’s programs, policies and procedures

Remuneration: $55,138.46
– $72,519.72annually, plus a comprehensive benefits package. (Classification – Admin
Officer I).                           

This
position is covered by the Alberta Union of Provincial Employees (AUPE)
Collective Agreement.                  

Please submit a resume and cover letter
to be considered for this opportunity.

About
NAIT

At
NAIT, people matter.

We’re
proud to have been named one of Alberta’s Top Employers  for 13
consecutive years. Developing an engaging, supportive, and rewarding work
culture is something we take seriously. We know that people are our biggest
asset – they are what makes NAIT a great place to work.   

At
NAIT, you are part of a community that makes a difference in the lives of
students, staff and industry clients and partners. The NAIT culture reflects
our shared values of respect, collaboration, celebration, creativity, and
accountability. We are committed to equity, diversity and inclusion  and are a
proud partner of the Canadian Centre for Diversity and Inclusion  and Pride at
Work Canada.  NAIT is committed to
advancing equity and cultivating inclusion throughout the hiring process. We
especially encourage applications from Aboriginal and Indigenous people, Black
and racialized people, gender and sexually diverse (2SLGBTQIA+ and women) people,
immigrants, and people with disabilities.

What
we offer

We’ve
created a benefits package that focuses on health and wellness, professional
and personal growth, recognition, and work-life balance.

NAIT
is a flexible workplace and depending on the nature of your role, you may
request flexible work arrangements with respect to where and when you work,
including being on-campus full-time, working off-site, or a combination of the
two. 

Employees
also have access to excellent vacation time, paid time off between Christmas
and New Year’s, a strong recognition program, learning opportunities, 2 annual
all-staff professional development days and so much more. 

Additional
requirements

Applicants
with education credentials earned outside of Canada who have not had them
previously assessed should have their credentials evaluated by World Education
Services or the International Qualifications Assessment
Service  (IQAS)

www.alberta.ca/iqas-contact.aspx.

Accommodations

NAIT
is an inclusive employer and strives to hire a diverse workforce. If you are
contacted by us regarding a job opportunity, please don’t hesitate to contact
us if you require any accommodation during the selection process. Please
contact us via email at [email protected].

We
thank you for your application, however, only those selected for an interview
will be contacted.

About Us

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