Student Resource Specialist II

Unleash YOUR Potential With Us 

As a next-generation public research institute, we are an inclusive community of thinkers, doers, creators, innovators, healers, and leaders striving to shape the future and solve the world’s most challenging problems. No matter what your role is, when you join Knight Nation, you’ll play an integral role in pushing us forward to become among the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with uniquely talented faculty, staff, and students across 13 colleges and multiple campuses and regional locations. That means greater challenges to tackle, more meaningful opportunities to grow, and rewarding experiences that go beyond a paycheck. We’re seeking qualified, motivated individuals who will help UCF fulfill its mission in unleashing the potential of every individual, enriching the human experience through inclusion, discovery, and innovation; and propelling broad-based prosperity for the many communities we serve. 

The Opportunity:

The Student Resource Specialist II position is primarily responsible for the administration of the workflow of student and college petitions for academic record changes from initial advising of students, intake, processing and recording of documents, and finally distribution to other offices for their processing.

Responsibilities:  

• Manages all procedures related to student and college academic petitions including late drop, late withdrawal, medical withdrawal, and academic waivers.  Accepts and logs submissions; coordinates collection of appropriate documentation; communicates approval/non-approval to appropriate parties; securely archives appropriate documents.

• Performs initial advisement of student related to student petitions including email inquiries.  Explain or clarify academic policies to students and make appropriate referrals to other campus resources as necessary. Maintains accurate records of advising activities.

• Communicates with colleges, campuses, and offices concerning submission and appropriate processing of college and University level academic petitions, including grade changes, late adds, late withdrawals, late drops, university waivers, and others as appropriate.

• Assists in ensuring that University policies concerning student and college academic petitions for undergraduate courses are effectively communicated to all students, staff, faculty, and administration through the undergraduate catalog, appropriate websites, handouts and flyers, presentation at advisor meetings and other means.

• Coordinates with other units (such as the Student Accounts, Financial Aid, International Services Center, Office of Institutional Equity, Student Care Services) to properly document academic petitions.

• Serves as liaison for the Removal of Medical Hold Committee in reviewing applications from students.  Prepares applications and documentations for presentation to the Committee.  Coordinates submission deadline dates (including updating the website), scheduling Committee meetings and notifying students of decisions.

• Revises forms used in academic record change requests from students, colleges and other departments ensuring that all forms are up to date. Consults with the General Counsel’s Office and appropriate University authorities, as necessary.     

• Other duties as assigned.

Minimum Qualifications:  

Bachelor’s degree and 2+ years of relevant experience, or a Master’s degree.

Preferred Qualifications: 

• Customer service experience specially in assisting students in distress.

• Knowledge of higher education, UCF and Registrar’s Office policies and procedures.

• Ability to interpret rules, regulations, policies and procedures, experience in sound decision making and problem assessment.

• Ability to communicate effectively verbally and in writing.

• Ability to handle difficult situations and to work with a diverse student population.

Are Benefits Important to You? 

Working at UCF has its perks!  In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, UCF offers: 

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program 

• Paid time off, including annual and sick leave and paid holidays

• Retirement savings options 

• Employee discounts, including tickets to many Orlando attractions 

• Education assistance 

• Flexible work environment 

• And more…For more benefits information, go to UCF Employee Benefits Guide (12-14-21) 

Who Are We? 

Founded in 1963 to fuel the region’s talent pipeline and support the growing U.S. space program, UCF is built to make a better future for our students and society. It’s one of the reasons U.S. News & World Report ranks UCF among the nation’s top 20 most innovative colleges, while Forbes, Kiplinger, and The Princeton Review rank us a best-value university. UCF is one of 14 universities nationwide designated as both a Hispanic-Serving Institution and a Research 1 university. With 13 colleges, including a fully accredited College of Medicine, UCF offers more than 220-degree programs between its main campus, downtown campus, hospitality campus, academic health sciences campus, and 11 UCF Connect centers located throughout the region. In addition, UCF extends its reach to communities in and beyond Central Florida by offering complete, online programs leading to bachelor’s degrees, master’s degrees, Ph.D.’s., certificates, and more. 

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

Department

Student Learning and Academic Success – Registrar’s Office

Work Schedule

Monday – Friday; 8:00AM – 5:00PM

Type of Appointment

Regular

Expected Salary

$36,841.00 to $40,985.76

Equal Employment Opportunity Statement:

As an equal opportunity/affirmative action employer, UCF encourages all qualified applicants to apply, including women, veterans, individuals with disabilities, and members of traditionally underrepresented populations. UCF’s Equal Opportunity Statement can be viewed at  http//www.oie.ucf.edu/documents/PresidentsStatement.pdf.

As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request.

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.