Student Management Coordinator

• 4 x full-time, continuing positions with genuine 35-hour working week
• Flexible, inclusive work environment with generous remuneration and benefits
• Location choices suited to the Australian coastal lifestyle on the east coast

About us

Southern Cross University is a values-led, young, dynamic and rising institution of excellence committed to transforming tomorrow . Our gamechanging new education model brings a deeper learning experience, improving individual student outcomes, quality of life and a better way to learn.

Southern Cross University’s new 2030 strategy is founded on our people and our purpose to changelives through revolutionary learning and research with real impact.Learn more about our purpose, values and strategy by clicking here .

Working at Southern Cross University combines a rare combination of being surrounded by ambitious students, amazing and dedicated colleagues and an environment of stunning natural beauty. We are leaders in our communities in the Northern Rivers region of New South Wales, Coffs Harbour and the Gold Coast and pride ourselves on helping shape a better tomorrow.

About the opportunity

Southern Cross University is seeking four (4) Student Management Coordinators to provide operational management and supervisory responsibilities to the team facilitating client-focused advice to current students, guiding the Student Management team in pursuing a successful end-to-end student lifecycle. Your core responsibilities will include:

• Oversee the activities of team members in accordance with performative measures.
• Drive training and guidance for team members involving student management systems and interpretation of policy and procedure.
• Offer support as a first point of escalation for operational matters within the Student Management Team.
• Work across multidisciplinary teams, collaborating with internal and external stakeholders.
• Develop agile, collegial solutions in response to fast-paced changes in environment or circumstance.

About you

You will bring established experience and aptitude in leading a team; driving staff training, scheduling and facilitating other tasks, often managed with competing priorities and deadlines. You will thrive within a team environment, with a synonymous ability to work autonomously, providing high quality client service. More specifically, you will have:

• A relevant tertiary qualification, plus relevant experience, or extensive administrative experience;
• High level analytical skills with a demonstrated ability to interpret and apply policies and procedures;
• Problem-solving skills with a capacity for critical, conceptual and reflective thinking;
• Excellent interpersonal skills with a demonstrated ability to communicate effectively and maintain professional relationships, including conflict resolution and negotiations at all levels.

The University’s values are integrity and collegiality. Alignment with these values, along with the ability to actively contribute to the success of a team, are inherent requirements of the role.

Salary and benefits

Our staff benefit from flexible work arrangements, including hybrid work models, generous parental and carer’s leave provisions, wellbeing initiatives, employee assistance programs and professional learning opportunities. This position is:

• Four (4) full-time continuing (permanent) positions.
• Located at either Coffs Harbour, Gold Coast or Lismore. Generous relocation support available.
• HEW Level 5. The base salary ranges from $73,987 – $82,271 per annum, plus 17% employer’s contribution to superannuation. The total remuneration package is up to $96,257.07.

Find out more about working at SCU by visiting Why Work at SCU.

Application requirements

Information to support you prepare your application is available on our website. If you experience difficulties applying online or need reasonable adjustments at any point in the application or interview process, please let us know by contacting [email protected].  

Job applicants must be an Australian or New Zealand citizen, Australian permanent resident or currently hold a visa with ongoing work rights in Australia. Employer visa sponsorship is not available for this position.

Further information
Additional information is available in the position description or by contacting:
Name: Ms Katherine Unwin
Phone: 0429 003 296
Email: [email protected]

Closing Date: 9:00am AEDT, Friday, 25 November

Southern Cross University is committed to diversity and social inclusion and aim to ensure equality in the recruitment of our staff. Applications are supported and encouraged from those that bring diversity to the University.

Together, we are Transforming Tomorrow.

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