Student Lifecycle Officer

• Full-time, continuing position

• Salary Level HEW 5 – From $71,937 p.a. plus 17% Superannuation and Flexible Working Arrangements

• Based at the Melbourne CBD campus and hybrid ways of working

About the Role
As the Student Lifecycle Officer, you will support the effective day-to-day operations of academic administration across all programs, modes and locations. you will work across the full range of academic administration activities associated with the student lifecycle including, credit assessment, enrolment, assessment, academic progress and completions. You will oversee the provision of timely and accurate information, advice and service to students and other clients of the STEM College.

To be successful in this position, you’ll have:

• Demonstrated experience in delivering administrative services in an educational environment.

• Demonstrated ability to work effectively, flexibly and collaboratively with colleagues within and beyond the immediate work unit, contributing to the achievement of team goals.

• Demonstrated commitment to quality and continuous improvement, and proven ability to interpret and apply policies, procedures, and systems consistently, provide advice and drive creative solutions.

• Proven ability to work independently and meet deadlines in a demanding environment with excellent attention to detail and a commitment to quality assurance.

• Demonstrated organisational, interpersonal, oral and written communication skills and proven ability to liaise effectively with a wide range of management, staff and external parties on complex, sensitive and confidential issues.

• Demonstrated ability to communicate effectively with clients and customers and commitment to delivering excellent customer service.

• Demonstrated high-level computer skills using Word, Excel, databases, Internet and email with accuracy and attention to detail.

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

About the College

The STEM College Office Professional staff provide exceptional and efficient support to the College.

The Learning, Teaching and Quality teams support:

• Quality Enhancement

• Learning and Teaching support

The Professional shared services Group delivers service to all four School across five distinct functions:

• Student Lifecycle

• Planning & Operations

• Technical Services

• Program & Governance

• WIL & Engagement

Relevant digital solutions – such as Workday – are used by the five teams to streamline processes and drive operational efficiencies. The Group’s end-to-end professional support ensures a consistent approach to the operational and strategic functioning of the College and adherence to University policies and procedures.

The STEM College Office professional staff are instrumental in providing students with a transformative and enriched learning experience, and in supporting our research and engagement administration activities. Centralised in the STEM College Office, at our City and Bundoora campuses, professional staff members have opportunities to cross-skill, engage in professional development and develop their own career paths.

To Apply 

If you feel like this role is right for you, please submit your CV for this position and a cover letter (the cover letter should be limited to two pages) telling us: 

• Why you believe you would be a good fit for the role? 

• How you applied continuous improvement to processes and practices in a recent role? 

• How you go about successfully engaging with key stakeholders? 

• How you have contributed to a positive organisational culture in a recent role? 

For further information about this position, please see the Position Description below.

Position Description – Student Lifecycle Officer

Applications Close:
25 Oct 2022 11.59 pm

RMIT is an equal opportunity employer committed to  being  a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Isla n der community.  

RMIT is a Disability Confident Recruitment Team and we are happy to adjust the recruitment process for your accessibility requirements. Please contact us at [email protected] telling us your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.

Please note that whilst we still accept applications from any persons interested in our roles, due to the impacts of COVID-19, we are currently prioritising applications from those with current working rights in Australia and who are not affected by travel restrictions. Please see the latest updates to Australia’s immigration and border arrangements during the COVID-19 (Coronavirus) outbreak here .

We are a Circle Back Initiative Employer – we commit to respond to every applicant.