Student Housing Assistant

University of Toronto

Date Posted: 04/23/2024

Req ID: 37066

Faculty/Division: UofT Scarborough

Department: UTSC:Student Housing & Residence Life

Campus: University of Toronto Scarborough (UTSC)

Position Number: 00041779


About us:

The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars and employees from around the globe. Our success has been made possible by the opportunity given to us by our Indigenous hosts to operate on their territory, and we cherish our continuing partnerships with these communities. The University of Toronto Scarborough is an exciting campus with unlimited potential. Join us on our journey.

The Department of Student Housing and Residence Life at the University of Toronto Scarborough is committed to creating an inclusive and welcoming environment that is conducive to students’ personal and academic success. Our department is responsible for planning and directing all aspects of the University of Toronto Scarborough’s student residences in order to provide accommodations and a community that promotes the development of our students. We work collaboratively with student service professionals across the campus in order to provide a wide range of activities, services and supports to enhance the quality of student experience.

This search aligns with the University’s commitment to strategically and proactively promote diversity among our community members (Statement on Equity, Diversity & Excellence). Recognizing that Black, Indigenous, and other Racialized communities have experienced inequities that have developed historically and are ongoing, we strongly welcome and encourage candidates from those communities to apply

Your opportunity:

As a Student Housing Assistant, you will work in a team environment providing front-facing reception and services to our students. In this role, you will also provide proactive, customer-friendly front-line service over the telephone, in person, by e-mail and social media to prospective and current students, faculty, staff and the public. You will respond to routine enquiries and make appropriate referrals when necessary and investigate and resolve routine issues and minor complaints. As the Student Housing Assistant, you will provide information about UTSC’s residence procedures and may introduce variations to established procedures in order to solve routine problems as directed by your Supervisor or the Director, Housing & Residence Life.

More specifically, your duties will include, but are not limited to: entering data and retrieving information from databases (including working with ACORN, a student information hub and StarRez, a residence application and information system); arranging appointments; maintaining files and records; assisting with organizing special events; producing a variety of routine email correspondence and notifications; processing residence applications; assisting with the coordination of check-in and check-out activities and orientation to residence, and assisting with formatting and proofreading documents and informational materials.

Your responsibilities will include:

  • Responding to enquiries within the defined scope of the role and redirecting as appropriate
  • Providing detailed information on program and/or course eligibility requirements, procedures, policies and deadlines
  • Providing information to applicants on status of application (e.g. uses StarRez system to access student files and inform students on their application status and makes appropriate adjustments)
  • Booking rooms and arranging appropriate accommodations (e.g. check-in/check-out activities, move-in and residence orientation)
  • Troubleshooting and resolving routine issues (e.g. replacement of lost keys)
  • Disseminating information (e.g. provides information to students on: off-campus housing services, residence options, fees, amenities, residence life programs and student groups, housekeeping, maintenance needs, residence council)
  • Coordinating meeting schedules, agendas, materials, action and follow-up items
  • Determining logistical details and activities for events and/or programming (e.g. preparation of notices, invitations, attendance lists, registration, selling tickets)

Essential Qualifications:

  • Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
  • Minimum three years of experience in a customer service position in a post-secondary institution
  • Strong customer service skills
  • Sound interpersonal, problem-solving, and organizational skills
  • Strong oral and written communication required
  • Ability to exercise sound judgment, tact, sensitivity and ability to serve a diverse student population
  • Ability to prioritize work, particularly during peak periods and meet deadlines
  • Proficient using Microsoft Word, Outlook, PowerPoint
  • Ability to demonstrate professionalism and diplomacy in working with University staff, students, parents and landlords
  • Attention to detail and ability to maintain accuracy
  • Applicants are expected to show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment

Assets (Nonessential):

  • Knowledge of UTSC and its student services
  • Experience with a residence management database (e.g. StarRez) and Student Information Systems

To be successful in this role you will be:

  • Approachable
  • Organized
  • Patient
  • Problem solver
  • Resourceful
  • Tactful


  • A full job description is available upon request from the UTSC HR Office.

Closing Date: 05/08/2024, 11:59PM ET

Employee Group: USW 

Appointment Type: Budget – Continuing 

Schedule: Full-Time

Pay Scale Group & Hiring Zone: 

USW Pay Band 07 — $58,012 with an annual step progression to a maximum of $74,189. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. 

Job Category: Student Services

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

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