Job Description:
The Student Financial Services Counselor is responsible for providing in-depth counseling to students and families regarding University financial policies, student account payment information, and education financing options. The individual will remain current on new University initiatives and programs that impact student accounts in order to effectively counsel students and families.
The Student Financial Services Counselor must maintain a comprehensive understanding of University policies and procedures, a thorough understanding of the related technical systems, as well as state/federal Fair Debt Collection Practices. This individual will be accountable for the collection of outstanding student account balances and will require detailed knowledge of the University and third-party payment and financing options. They will assist students and families with navigating and understanding the electronic billing system and student information system. They will understand and discuss the status of education loans and the process of completing requirements for disbursement to the student account. This position requires good technical skill and a willingness/ability to learn new systems. The individual must be able to effectively advise students and families how to navigate University and external websites and systems related to student accounts.
The Student Financial Services Counselor will validate the accuracy of account charges and work with various departments to ensure that inaccurate charges are corrected. This individual will act as Student Financial Services liaison to campus colleagues in key areas such as the Registrar Office, the College, Graduate School, School of Professional Studies, Health Services, Dining, and Residential Life.
This individual will process student account refunds in an accurate and timely manner; will perform outreach and collection efforts to maintain the University’s low student account receivables balance for active and inactive students.
Major Responsibilities:
Qualifications and Competencies:
Background Check: Criminal and Education
Recruiting Start Date:
2022-10-05-07:00
Job Posting Title:
Student Financial Services Counselor
Department:
Financial Services
Grade:
Grade 7
Worker Type:
Employee
Worker Sub-Type:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
37.5
Position Classification:
Hybrid Eligible
Submission Guidelines:
Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.
Vaccination Requirements:
In order to maintain 90% or greater universal vaccination rates on campus, all newly hired employees at Brown University must receive the final dose of the COVID-19 vaccine before they begin work, unless they are approved for a medical or religious exemption. All employees must also receive a COVID-19 booster within thirty (30) days of becoming eligible. For more information, please visit the Healthy Brown site.
Still Have Questions?
If you have any questions you may contact employment@brown.edu .
EEO Statement:
Brown University is an E-Verify Employer.
As an EEO/AA employer, Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, in the administration of its policies, programs, and activities.
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