Student Experience Officer

Job no: 0048409 / 0057348
Location: Parkville
Role type: Full time; 1 x Continuing appointment and 1 x Fixed-term appointment to December 2024
Faculty: Faculty of Business and Economics
Department/School: Student Experience and Experiential Learning
Salary: UOM 5 – $76,866 – $88,312 p.a. plus 17% super

The University of Melbourne would like to acknowledge and pay respect to the Traditional Owners of the lands upon which our campuses are situated, the Wurundjeri and Boon Wurrung Peoples, the Yorta Yorta Nation, the Dja Dja Wurrung People. We acknowledge that the land on which we meet and learn was the place of age-old ceremonies, of celebration, initiation and renewal, and that the local Aboriginal Peoples have had and continue to have a unique role in the life of these lands.

About the Faculty of Business and Economics
The Faculty of Business and Economics at the University of Melbourne has been preparing students for exciting and challenging careers in industry since 1924. We have developed an outstanding reputation, locally and internationally, for the quality of our teaching and research. The Faculty has an active board of business leaders, government representatives and community leaders who contribute to the implementation of our vision.

About the Role
The Student Experience Officer will provide administrative and project support for a suite of initiatives that exist on and offline to drive belonging and employability outcomes for students and to contribute to an inspired and positive student experience.

The role requires the incumbent to provide high level support to the Student Experience Coordinators in the design, development, and execution of programs in a busy and fast-paced working environment, with students at the heart.

The Student Experience Officer will contribute to highly visible, high impact and high-quality programs that deliver on team and Faculty objectives. They will also proactively contribute to the cohesion and effective function of the team, while ensuring there is good communication and coordination of activities. This will require working cross-functionally with the Communications, Student Life, Partnerships, Experiential Learning and the Academic Program teams on integrated program delivery.

Responsibilities include:

• Contribute to the delivery of Student Experience Programs with the Student Experience Coordinators under the direction of the Student Experience Manager, adopting project and process management principals established by the team and integrating both on and offline delivery methods
• Coordinate specific short-term, repeated programs or events, which may include the coordination of student clubs and societies and not-for-credit programs.
• Provide high level administrative support and budget tracking across team deliverables such as event support, program support and web page updates.

About You

You have a strong commitment to improving student, client, and customer experiences, with a focus on connection, belonging, and well-being, with an eye to continuous improvement. Your experience in end-to-end event and program delivery, using both on and offline platforms, to deliver content and experience will serve you well in this role. You will need a technical competence in the Microsoft Office suite of applications, as well as productive tools and virtual event platforms and programs. Ideally you will have experience supporting programs that integrate both on and offline experiences, and a proficiency in Adobe Creative Cloud for basic video editing and desktop publishing, though this is not essential for to apply.

You will also have:

• A degree qualification or the equivalent combination of relevant experience and/or education/training.

• Well-developed organisational, project support and administrative skills including the ability to track budgets, prioritise workloads, problem solve, and manage competing deadlines with a high level of accuracy and attention to detail.

• Strong written and verbal communication skills with the ability to work effectively with students, professional and academic staff, and external stakeholders.

To ensure the University continues to provide a safe environment for everyone, this position requires the incumbent to hold a current and valid Working with Children Check.

Please note: To be considered for this role you must have current valid work rights for Australia.

About the University
The University of Melbourne is consistently ranked amongst the leading universities in the world. We are proud of our people, our commitment to research and teaching excellence, and our global engagement.

Benefits of Working with Us
In addition to having the opportunity to grow and be challenged, and to be part of a vibrant campus life, our people enjoy a range of rewarding benefits:

• Flexible working arrangements, generous personal, parental and cultural leave
• Competitive remuneration, 17% super, salary packaging and leave loading
• Free and subsidised health and wellbeing services, and access to fitness and cultural clubs
• Discounts on a wide range of products and services including Myki cards and Qantas Club
• Career development opportunities and 25% off graduate courses for staff and their immediate families

To find out more, visit https://about.unimelb.edu.au/careers/staff-benefits .

Be Yourself
We value the unique backgrounds, experiences and contributions that each person brings to our community and encourage and celebrate diversity.  First Nations people, those identifying as LGBTQIA+, females, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that reflects the community in which we live.

Join Us!

If you feel this role is right for you, please apply with your CV and cover letter outlining your interest and experience.  Please note that you are not required to provide responses against the selection criteria in the Position Description.

We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require any reasonable adjustments with the recruitment process, please contact us at hr-talent@unimelb.edu.au .

Position Description