Student Experience Librarian

Job description

We are entering an exciting phase with the development of a new Libraries Programme. This will deliver three connected projects, a new Library Pavilion as well as the development of our existing site and study spaces across campus. We are looking for an individual to work closely with the Student Experience Senior Manager, to develop and deliver excellent student-focussed Library services within these physical and digital spaces. 

You will support the Student Experience Senior Manager in the iterative design of Library services and manage the day-to-day running of these services (including management of the Weekend Team), through in-person and online channels. As we seek to transform our services, you will ensure all Library staff have the necessary skills and knowledge to support students with their education.  

 Along with identifying and delivering training to staff on new and revised services, you will set and maintain service standards to ensure an excellent customer service. You will also lead on the Library’s Customer Service Excellence submission, working with the Student Experience Senior Manager to establish a culture that embraces change and supports continuous improvement. 

Please contact Antony Groves A.Groves@sussex.ac.uk for informal enquiries.

The University of Sussex values the diversity of its staff and students and we welcome applicants from all backgrounds.

You can find out more about our values and our EDI Strategy,  Inclusive Sussex , on our webpages.

Download the full job description and person specification (reference number 9643) (PDF 145.6KB)

The University requires that work undertaken for the University is performed from the UK. 

Visa Sponsorship Queries:

This role may be eligible for sponsorship. For a job to be eligible for sponsorship it needs to be assigned an eligible SOC code & meet minimum salary requirements and be full time. Please contact HRCompliance@sussex.ac.uk  so they can check if this role can be assigned to an eligible SOC code and meets the minimum salary requirements. You can also consult our Skilled Worker Visa Information page  for further information.

How to apply

Download our professional services application form – Dec 2020 [DOC 203.00KB]  and Personal Details and Equal Opportunities Form [DOC 119.50KB]  and fill in all sections.

You must email your completed application, and personal details and equal opportunities form, to profservicesrecruitment@sussex.ac.uk

You should attach your application form and all documents to the email in PDF format (we are unable to accept applications as google.docs or .pages) and use the format job reference number / job title / your name in the subject line.

You can also send your application by post to Human Resources Division, Sussex House, University of Sussex, Falmer, Brighton, BN1 9RH.

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