Student Coach I

Unleash YOUR Potential With Us 

As a next-generation public research institute, we are an inclusive community of thinkers, doers, creators, innovators, healers, and leaders striving to shape the future and solve the world’s most challenging problems. No matter what your role is, when you join Knight Nation, you’ll play an integral role in pushing us forward to become among the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with uniquely talented faculty, staff, and students across 13 colleges and multiple campuses and regional locations. That means greater challenges to tackle, more meaningful opportunities to grow, and rewarding experiences that go beyond a paycheck. We’re seeking qualified, motivated individuals who will help UCF fulfill its mission in unleashing the potential of every individual, enriching the human experience through inclusion, discovery, and innovation; and propelling broad-based prosperity for the many communities we serve.

The Opportunity:

The University of Central Florida’s (UCF) Online Connect Center is searching for a Student Coach I. The Student Coach I is a full-time position that provides a basic level of coaching support to prospective UCF Online students by actively working with potential online student inquiries, collecting contact and other data, and guiding eligible applicants toward ongoing coaching support.

Responsibilities:  

Responsibilities and duties include, but are not limited to:

• Performs prospective student outreach and follow up by utilizing multiple methods of communication (e.g., phone, email, instant messaging, video, social networking sites) to engage with prospective students.

• Follows a detailed inquiry management and communication plan to ensure consistent communication with prospective students.

• Performs basic coaching and onboarding for prospective students through various modalities.

• Prepares the student for ongoing coaching relationships.

• Responsible for basic level information related to university, college, and program policies and procedures, as well as general information related to community resources to provide students with information and guidance, and to assist students in making informed decisions.

• Uses Salesforce and other relevant technology systems.

Minimum Qualifications:  

Bachelor’s degree and 0+ years of relevant experience.

Preferred Qualifications: 

• Previous experience working at an institution of higher education.

• Previous Salesforce experience.

• Previous customer service or coaching experience.

Are Benefits Important to You? 

Working at UCF has its perks!  In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, UCF offers: 

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program 

• Paid time off, including annual and sick leave and paid holidays

• Retirement savings options 

• Employee discounts, including tickets to many Orlando attractions 

• Education assistance 

• Flexible work environment 

• And more…For more benefits information, go to UCF Employee Benefits Guide (12-14-21) 

Who Are We? 

Founded in 1963 to fuel the region’s talent pipeline and support the growing U.S. space program, UCF is built to make a better future for our students and society. It’s one of the reasons U.S. News & World Report ranks UCF among the nation’s top 20 most innovative colleges, while Forbes, Kiplinger, and The Princeton Review rank us a best-value university. UCF is one of 14 universities nationwide designated as both a Hispanic-Serving Institution and a Research 1 university. With 13 colleges, including a fully accredited College of Medicine, UCF offers more than 220-degree programs between its main campus, downtown campus, hospitality campus, academic health sciences campus, and 11 UCF Connect centers located throughout the region. In addition, UCF extends its reach to communities in and beyond Central Florida by offering complete, online programs leading to bachelor’s degrees, master’s degrees, Ph.D.’s., certificates, and more. 

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

Department

Division of Digital Learning – Center for Distributed Learning (CDL)

Work Schedule

Varying 8-hour shifts between Monday – Friday; 8:00am – 7:00pm and Saturday 10:00am – 2:00pm

Type of Appointment

Regular

Expected Salary

$32,703.00 to Negotiable

Equal Employment Opportunity Statement:

As an equal opportunity/affirmative action employer, UCF encourages all qualified applicants to apply, including women, veterans, individuals with disabilities, and members of traditionally underrepresented populations. UCF’s Equal Opportunity Statement can be viewed at  http//www.oie.ucf.edu/documents/PresidentsStatement.pdf.

As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request.

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.