Student Central WP Hub Coordinator

Apply now Job no:529302
Work type:Full-time
Location:Geelong – Waurn Ponds
Categories:Student Services

• Based at our Geelong, Waurn Ponds Campus
• Full-time and continuing
• HEW 7 $94,173 – $103,694 + 17% Superannuation

Founded in 1974, Deakin is a public university in Victoria with 61,000 students across five campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, and the online Cloud Campus. We are a progressive and open-minded university, with the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world’s universities.

Reporting to the Group Leader, Regional Student Central Hubs and working within Student Services, the Student Central WP Hub Coordinator will be responsible for coordinating and inspiring the provision of advice, support and administrative services that improve the student experience and engage our students to facilitate their success.

The successful incumbent will create a sustainable climate of service excellence and have experience including management expertise in administration and extensive experience leading and/ or delivering customer services.

Your key responsibilities will include:

• Create a sustainable climate of service excellence, encourage and support others to see situations from the student’s perspective
• Identify the core issues from complex student information and enquiries, draw accurate conclusions and summarise complex information and next steps into simple concise terms that others can understand
• Proactively plan for Trimester cycles and manage resources effectively to ensure your local team, and aligned Faculty stream/s, is resourced appropriately throughout the year – this includes reviewing leave requests with relevant Stream Coordinator/s
• Seek feedback on improvement opportunities for student advice, support and activities from a diverse range of key stakeholders and implement change as needed
• Build new and productive relationships with a diverse range of students and key stakeholders across the University
• Develop and implement practical, accessible solutions to student services related issues and concerns based on stakeholder needs
• Strive for excellence and consult regularly with stakeholders to clarify criteria for success and where and when advice and recommendation is required
• Communicate with confidence using examples and the most appropriate influencing technique for a given situation to increase understanding and support to students
• Act as a coach and manage your direct reports to facilitate growth and development by giving balanced, constructive feedback considering individual capability and team performance, in alignment with Deakin’s code of conduct and core university strategies and policies that promote a safe, sustainable and productive working environment

To be successful, you’ll have:

• A degree with at least 4 years of subsequent relevant experience in a front-line customer service environment; or
• Extensive experience and people management expertise in administrative fields; or
• An equivalent combination of relevant experience and/or education/training
• Administrative experience working within a large organisation with complex administrative structures, policies and procedures, preferably in a tertiary educational institution
• Extensive experience leading and/or delivering customer services, preferably in a tertiary educational institution
• Knowledge of ESOS Act and National Code of Practice regulatory obligations and student policies and procedures in a university environment is preferred

For a copy of the position description, please see below:

 PD – Student Central WP Hub Coordinator 529302.pdf

Applications for this position close on Sunday 16 October. 

SPECIAL REQUIREMENTS

• Working with Children Check (refer to Recruitment Procedure)
• Infrequent work outside business hours is required

Successful applicants will need to comply with vaccination mandates imposed by the relevant state/territory government. Applicants who attend third-party sites to undertake University activities will also be required to comply with any other directions or requirements in place at the third-party location.

Please submit your updated resume and a short cover letter outlining your skills and experience for this role.

For a confidential discussion regarding this position, please contact John Dean, Group Leader, Regional Student Central Hubs at john.dean@deakin.edu.au

Are You Ready?

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.

Advertised:03 Oct 2022 AUS Eastern Daylight Time
Applications close:16 Oct 2022 AUS Eastern Daylight Time