The Student Central Advisor will assess, advise, support, and track prospective and current CVTC students. This position will assist with activities of the Student Outreach and Retention (SOAR) initiative and New Student Orientation (NSO). In addition, the position will assist with activities related to Money Matters, CVTC’s financial literacy program. The Student Central Advisor will assist with a pipeline student caseload with a goal of moving accepted students to matriculation. As a member of the Student Central team, this position reports the Director of Student Central.
Responsibilities:
- Oversee Money Matters, CVTC’s financial literacy programming.
- Assist with proactive case management and outreach of pipeline and current students to increase matriculation of applications.
- Aid in semester-to-semester retention of continuing students by participating in all SOAR activities and initiatives throughout the year. This includes but is not limited to drop for non-payment interventions, campus events, and missing financial aid requirements to increase persistence.
- Assist with NSO activities throughout the year.
- Provide general advisement to the undeclared student population.
- Provide triage and assistance to students and parents with complicated enrollment issues.
- Handle triage of undeclared, just-take-a-class, and non-credit students.
- Serve as extension of Career Planning team and advise students in career assessment and program selection.
- Assist students and parents in the transition into postsecondary education, particularly after an application has been submitted; this may include, but is not limited to, providing advisement related to financial aid, registration, academic policies, career planning, and student accounts/billing.
- Advise by providing in-depth financial aid information to students and/or their parents concerning the Free Application for Federal Student Aid (FAFSA) and online FAFSA applications; meet for 1:1 advising with students and their parents; explain financial aid eligibility and disbursement of aid, as well as cost of attendance figures and estimated family contribution formulas.
- Present at Student Central demonstrations/orientations with students and parents and other CVTC staff; provide financial aid presentations to the CVTC community, high schools, minority groups, and other requested external presentations. These events include, but are not limited to Financial Aid Nights, Campus Preview, New Student Orientation, Parent/Support System Orientation, College Goal, Money Matters, and any other presentations/orientations.
- Relate successfully with students and staff of diverse cultural, social or educational backgrounds.
- Participate on appropriate college teams and contribute to accomplishing the goals and objectives of the team(s).
- Use appropriate computer technology to efficiently carry out job duties.
Required Knowledge, Skills and Abilities:
- Deep understanding of equity, diversity, and inclusion.
- Ability to work effectively in a team and independently (i.e. solution focused, positive attitude, open-minded).
- A thorough understanding of the issues related to at-risk, under prepared, and transitioning students and academic success.
- Conflict resolution skills.
- Excellent interpersonal and communication skills and the ability to interpret and explain information to a variety of persons and groups, including at-risk students.
- Ability to use judgment and discretion with confidential and sensitive issues.
- Project management and program evaluation skills.
- Proficient with technology including computer software programs for data collection, decision making, communication and the ability to manipulate spreadsheets.
- Ability to work a flexible schedule and travel to various campuses as needed.
- Ability to model integrity through self-awareness, personal accountability, ethical behavior, quality standards, and sustainable practices.
- Ability to think critically by applying problem solving practices, acquiring relevant information, using technology and other resources appropriately, and evaluating alternatives.
- Ability to communicate effectively by speaking and writing clearly, concisely, and professionally; practicing active listening; reading critically and adapting communication for audience.
- Ability to value diversity by recognizing personal biases, adapting to culturally diverse situations, and demonstrating a commitment to equity, inclusion, and respectful interactions with persons of diverse ethnic, cultural, social-economic, or educational backgrounds.
- Intermediate knowledge of and skills with technology including software programs for communication, data collection, and decision making including, but not limited to, Microsoft Office Outlook, Word, and Excel.
- Bachelor’s degree in related area (Communications, Marketing, Human Development, Psychology, Student Affairs, Education, Public Relations, Finance, or Business) required.
- A minimum of two years of experience in a student services related area working with diverse populations required.
- Experience at the postsecondary level, particularly academic advising, career planning, intervention, and retention activities/strategies preferred.
- Experience with financial literacy preferred.
- Experience with social media and content editing preferred.
In evaluating candidates for this position, the College may consider a combination of education, training, and experience which provides the necessary knowledge, skills and abilities to perform duties of position.
As an equal opportunity/access employer and educator, CVTC is committed to creating and sustaining a diverse and inclusive environment. All qualified candidates are encouraged to apply.
2022 annual benefits include:
- 3 – 4 weeks of paid vacation time based on years of service
- 10 paid holidays
- Paid winter break, includes days between Christmas and New Year’s holidays (some exceptions may apply for essential workers)
- 4 paid personal days
- 15 paid sick days for absences due to illness, injury, or doctor and dentist appointments of the employee, dependent children, spouse, or parents of the employee or spouse
- Paid bereavement time
- Tuition reimbursement up to $2,500 annually (eligibility requirements apply)
- Health insurance for employee, spouse, and dependents with attached Health Savings Account (HSA); CVTC contributes $3,400 annually for a family plan or $1,700 annually for a single pan to your HSA
- Wellness incentive of up to $600 for employees enrolled in CVTC’s health insurance
- $2,500 cash-payment in lieu of CVTC health insurance coverage for employees who have credible coverage through another source
- Dental insurance for employee, spouse, and dependents
- Vision insurance for employee, spouse, and dependents
- Life and long-term disability insurance premiums paid by CVTC
- Wisconsin Retirement System (WRS), CVTC matches 6.5%, vested at 5 years of credible service
- 403(b) tax deferred annuity program
- 457(b) deferred compensation plan
- Section 125 flexible spending accounts
- Employee Assistance Program (EAP)
- Professional development
- Free or low-cost services offered by CVTC program students, such as computer repair, automotive repair, auto collision and refinishing repair, Shear Inspiration Salon and Spa , and 620 West restaurant and culinary pop ups
CVTC does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs and activities. The following person has been designated to handle inquiries regarding the college’s non-discrimination policies: Executive Director of Talent & Culture, 620 W. Clairemont Avenue, Eau Claire, WI 54701, 715-833-6334, WI Relay: 711