Student Casework Officer

Department: Student Complaints, Conduct and Funding : Student Experience Division.
Hours: Full or part-time hours considered up to 36.5 hours per week.
Requests for flexible working options will be considered subject to business need.
Location: Brighton, United Kingdom
Contract: Fixed term until 01 October 2023 with potential to be made permanent.
Reference: 9934
Salary: Starting at £27,131 to £31,411 per annum
Placedon: 10 November 2022
Closingdate: 07 December 2022 (Applications must be received by midnight of the
closing date).
Expected interviewdate: to be confirmed
Expectedstartdate: as soon as possible

Job description

Student Complaints, Conduct and Funding has an exciting opportunity for a high-performing individual to join our team. This newly formulated department shares a common aim of enhancing the student experience through effective casework and proactively seeking resolutions to the matter at hand, via our published procedures and regulations.

You will possess strong analytical and communication skills, with the capability to work with regulations and procedures. You will also have demonstrable experience at working proactively with a range of parties (internal/external), applying your skills in an environment where resolutions are being sought, ideally within a Higher Education setting.  The Student Casework Officer will be responsible for responding to, monitoring and progressing assigned cases in accordance with agreed guidelines, using a risk-based approach and with sensitivity to ensure the health, safety and wellbeing of those involved are factored in all cases. The role-holder will be process driven, with a compassionate mindset, and provide high-quality administrative support in relation to the following workstreams:

• Student Complaints
• Student Discipline
• Academic Appeals (where necessary)
• Exceptional Circumstances claims (where necessary)

The role-holder will provide efficient and effective support to management in the delivery of the work in these areas, including the development of student compliance functions / policy / procedures within Student Support Services. Further, to provide advice and guidance to Schools of Study and other Professional Services Divisions on the application of policies and procedures on such matters.

Please contact George Carter-Jones (G.Carter-Jones@sussex.ac.uk ) in the first instance for informal enquiries.

The University of Sussex values the diversity of its staff and students and we welcome applicants from all backgrounds.

You can find out more about our values and our EDI Strategy,  Inclusive Sussex , on our webpages.

Download the full job description and person specification (reference number 9934) (PDF 153.6KB)

The University requires that work undertaken for the University is performed from the UK. 

Visa Sponsorship Queries:

• This role may be eligible for sponsorship. For a job to be eligible for sponsorship it needs to be assigned an eligible SOC code & meet minimum salary requirements and be full time. Please contact HRCompliance@sussex.ac.uk  so they can check if this role can be assigned to an eligible SOC code and meets the minimum salary requirements. You can also consult our Skilled Worker Visa Information page  for further information.

How to apply

Download our professional services application form – Dec 2020 [DOC 203.00KB]  and Personal Details and Equal Opportunities Form [DOC 119.50KB]  and fill in all sections.

You must email your completed application, and personal details and equal opportunities form, to profservicesrecruitment@sussex.ac.uk

You should attach your application form and all documents to the email in PDF format (we are unable to accept applications as google.docs or .pages) and use the format job reference number / job title / your name in the subject line.

You can also send your application by post to Human Resources Division, Sussex House, University of Sussex, Falmer, Brighton, BN1 9RH.

You might also be interested in: