Student Affairs Case Coordinator

Brock University

This position is part of the

Administrative Professional (Employee Group)

One of Canada’s leading comprehensive universities and a Top Employer in Hamilton-Niagara, and ranked #3 as Canada’s Best Employers compiled by Forbes and Statista, Brock University is an inclusive, welcoming campus community that offers a wide range of unique career opportunities for those with passion, energy and expertise. We’re looking for team members who want to help us continue to deliver an exceptional student experience, perform impact-driven research and generate life-changing breakthroughs for our world. Ignite new possibilities for your career. Break through at Brock.

Post End Date:

Note to all candidates: This posting will close at 12:01 am on the date listed .

May 10, 2024

A Day in the Life…

The Student Affairs Case Coordinator supports the Director, Student Affairs with case management and alternative dispute resolution related to students at risk (at risk of harm to themselves or others) matters and on- and off-campus disputes.

As the Student Affairs Case Coordinator, you will:

  • Contribute to Campus Assessment, Response, and Education (CARE) Case Team meetings;
  • Coordinate services for at-risk students and provide case management support as needed to students that are at-risk of harm to themselves or others;
  • Assess student needs, as directed by Director, Student Affairs or CARE Case Team, including completing risk assessments and related documentation, and reporting findings back to Director, Student Affairs and/or CARE Case Team to review;
  • Track and follow up with students who are identified to be at risk to assess the effectiveness of strategies and identify tangible recommendations that should be brought back to CARE Case Team;
  • Develop and support the Connect program by offering case management for all students requiring support and system navigation;
  • Support restorative justice initiatives via hosting intake assessments, participating in restorative justice conferences, and providing ongoing case management services in support of the outcomes;
  • Attend conduct hearings, track outcomes/data, and follow up with the respondents to ensure that planned outcomes are achieved;
  • Track Conduct Council recommendations for Student Code of Conduct cases and follow up with the respondents to ensure that planned outcomes are achieved;
  • Mediate disputes between members of the Brock community and/or landlords and student tenants;
  • Work closely with the Off-Campus Living team to ensure students adhere to proper conduct in the community;
  • Team with others to ensure harassment and discrimination matters are resolved in a timely and equitable manner; and
  • Maintain comprehensive case documentation including intake assessments, ongoing risk assessments, and other case management documentation.

What you need to Succeed…

  • A Bachelor’s degree in a related field;
  • 3 years of experience in a role supporting persons at risk of harm to themselves or others, or providing support services, with responsibility for conducting assessment, conflict resolution, community outreach etc.;
  • Knowledge of current evidence-based practices, trends and issues related to student development, student misconduct, risk management, and students-at-risk;
  • Knowledge of FIPPA, AODA, Health and Safety, and Human Rights legislation; and
  • Solid computer competency including word processing, spreadsheet, database, web applications, Outlook, PowerPoint, Workday, Adobe Acrobat, etc.;
  • Exceptional conflict management skills, with the ability to diffuse, de-escalate and respond effectively in highly emotional and/or sensitive situations such as mental health issues, suicidal ideation, eating disorders, substance abuse, etc.;
  • Exceptional verbal, written, and interpersonal communication skills, including advanced active listening skills;
  • Ability to work independently and collaboratively with internal and external partners;
  • Strong facilitation, training, and presentation skills; and
  • Ability to maintain confidentiality and communicate with tact, discretion, and diplomacy;
  • Excellent judgment with the ability to effectively assess the urgency of situations and implement crisis intervention skills;
  • Strong problem-solving skills with the ability to identify and evaluate potential alternatives to determine an optimal outcome;
  • Ability to track multiple, concurrent cases and follow up in required timelines; and
  • Excellent organizational skills and ability to prioritize workload.

Preferred or Asset Skills…

  • Social Worker Designation;
  • Student development theory;
  • Restorative justice procedures; and
  • Skills related to data-processing and mining.

Salary and Benefit Information

  • Salary Range, Job Grade (K), Salary Scale ($57,400 – $98,400)*;
  • Target Hiring Range – $57,400 – $65,000
  • This position includes full comprehensive benefits and tuition waiver.
  • The salary range indicated is representative of all positions evaluated at this level. Actual salary is determined by assessing related skills, experience, internal equity and market competitiveness, subject to available budget.

Applicants are required to upload a resume and cover letter as part of the application process.

Brock University is actively committed to diversity and the principles of Employment Equity and invites applications from all qualified candidates. Women, Aboriginal peoples including those who identify as members of First Nations, Inuit and Métis Peoples, members of visible minorities and racialized groups, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ) persons are encouraged to apply. We will accommodate the needs of the applicants and the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the selection process, as outlined in the Employment Accommodation Policy Please advise: [email protected] to ensure your accessibility needs are accommodated through this process. Information received relating to accommodation measures will be addressed confidentially.

It is Brock University’s policy to give consideration to qualified internal applicants.

We appreciate all applications received; however, only candidates selected for an interview will be contacted. 

Learn more about Brock University by visiting

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