Student Administration Assistant (Professional Programmes) – location Bangor or Wrexham

We are seeking to appoint a Student Administration Assistant who will work as part of the Student Administration team on a range of activities supporting students and staff within the University, particularly in relation to our Professional Programmes, e.g., Nursing.

You will be educated to GCSE level (minimum of 5 at grades A* – C including English and Maths) or NVQ level II in an appropriate subject e.g. Customer Service or Business Administration or possess equivalent experience.   You will also have excellent IT skills, communication skills, organisational skills with the ability to meet deadlines, whilst working to a high degree of accuracy and attention to detail.

You will have experience of working within an office environment and be familiar with IT systems such as the Microsoft suite of applications.  

The successful candidate will be expected to commence as soon as reasonably possible.  This is a part-time post working 21.75 hours per week.
The ability to communicate in Welsh is essential for this post.

This role will be located on campus at Bangor or Wrexham. Through our Dynamic Working framework , there will also be the option to spend some time working remotely (although remaining in the UK) to support work life balance, which will be discussed further with candidates at interview. 

For further details and an informal discussion about the posts, potential applicants are encouraged to contact Gillian Pritchard, Student Administration Manager, ([email protected]) 
Committed To Equal Opportunities

Overview

To be part of a flexible team of student administration staff working across the University’s student administration hubs, in order to provide consistent, high quality centralised student administration functions for students. To contribute to the provision of the hubs’ front line support service dealing efficiently and responsively with student enquiries and issues. To provide administrative support specifically within the Records, Data and Placements Team To contribute to the continuous improvement of services for students in line with the strategic priorities of the University and taking into account the needs of the diverse student body.

Main Duties and Responsibilities

• Under the supervision of the Records and Data Administrator and working closely with other student administration team members, undertake a variety of administration tasks as directed, across a range of locations based on operational requirements.
• To be an active member of the Student Administration function, building and maintaining good working relationships with other members of the team in order to ensure an understanding of priorities and deadlines.
• Contribute to the development of, and work to, agreed service standards for the team.

OTHER

• Respond to a range of information requests from internal and external customers (in person, phone, e-mail) answering where able to do so and referring on to the appropriate person(s) as and when necessary in a professional manner.
• Deal with day- to – day administrative enquiries in an accurate, timely and sensitive manner, escalating more complex issues to other members of the Team.
• Provide support for the Records, Data and Placement Team in relation to tasks such as: to, maintain placement provider records, receive and record placement hours and absence, support the administration of student uniforms, pre-placement checks, student electronic portfolio and professional body requirements.
• Undertake the processing of a variety of tasks as directed and to agreed timescales; these are likely to be online high volume transactions, or well defined processes/procedures.
• Assist with University events such as open days, registration, enrolment, ID checking events and graduation as required.
• Undertake other such duties commensurate with the grade and at other Bangor University locations as directed by line management.

Other Duties and Responsibilities

• The post holder will be expected to participate in performance review and developmental activities.
• The post holder will be expected to comply with the University equal opportunities policies, Dignity at Work and Study Policy and the University’s Welsh Language Policy and the Welsh Language Standards.
• The post holder has a general and legal duty of care in relation to health, safety and wellbeing and must take all reasonable steps to ensure a safe and healthy working environment for him/her self and for other members of staff, students and visitors affected by his/her actions or inactions.  The post holder is also required to comply with all applicable health and safety policies, procedures and risk assessments.
• The post holder must comply with relevant legal and financial policies and procedures and be aware of their responsibilities in terms of the legal requirements of their posts.

Person Specification

Qualifications/Training

Essential:

• Educated to GCSE level (minimum of 5 at grades A* – C including English and Maths) or NVQ level II in an appropriate subject e.g. Customer Service or Business Administration or possess equivalent experience.

Desirable:

• ECDL Qualification.

Experience / Skills

Essential

• Experience of working within an office /administrative environment.
• Experience of dealing with queries and providing information.
• An understanding of legislative requirements relating to equality, data protection and freedom of information. An understanding of information (relevant to area of work)

Desirable:

• Experience of working with database systems.
• Experience of using University systems, e.g. Banner, InPlace.

Knowledge / Understanding

Essential

• An understanding of the internal and external factors that may impact on the service.
• An understanding of the needs of culturally diverse staff and students.
• Knows when a decision is beyond the roles level of responsibility and when to refer to others.
• A basic understanding of academic regulations and procedures.
• A basic understanding of professional body requirements.

Skills/Abilities

Essential

• Proficient in the use of Microsoft Office applications (Word, Excel, Teams etc).
• Proven ability to communicate effectively and professionally with a wide range of people.
• Contribution to decision making by providing relevant information and opinion.
• The ability to speak Welsh fluently and carry out tasks such as processing Welsh medium documentation and writing emails and in Welsh to a variety of audiences.

Other

Desirable

• Provides appropriate advice, sympathetically and confidentially.
• Recognises when the limits of own authority or ability are reached and involves others as appropriate.
• Ability to deal with situations (involving staff and/or students) according to policy and procedures.

General

The University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds.  We strive to develop a workforce from all sections of the community regardless of sex, gender identity, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We promote and facilitate the use of the Welsh language through our progressive Welsh Language Policy. We comply with the Welsh Language Standards and are committed to equality of opportunity. You are welcome to apply for any job in English or Welsh and all applications submitted will be treated equally.

We are a member of Advance HE’s Athena SWAN Gender Equality charter and hold a Bronze award in recognition of our commitment to and progress towards gender equality within the University’s policies, practices, and culture. We are proud to be a Disability Confident employer.

All members of staff have a duty to ensure their actions are in line with the overall environmental aims of the University and minimise their environmental impact.

All offers are made subject to proof of eligibility to work in the UK and receipt of satisfactory references. 

All candidates must meet the requirements of UK ‘right to work’ requirements *** If you require Home Office permission to work in the UK, or need to switch your visa status in order to take this job  we recommend you use the following link to information about the routes into employment and to check eligibility requirements:  https://www.gov.uk/browse/visas-immigration/work-visas

Please note that we are unable to employ anyone who does not have the right to live and work in the UK legally.   When applying for this post you will be required to explain the basis upon which you believe you will be able to live and work in the UK legally on the commencement date of the role should your application be successful.

Please note that, in the event of applications being received from candidates on the University’s Redeployment Register with a reasonable skills match to the post specification, these applicants will be given prior consideration.