| Position Headcount | 1 |
|---|---|
| Position Title | Student Admin/Office Assistant |
| Organizational Unit | Ticketing |
| Is this Role for an Undergrad or Grad Student? | Either Grad or Undergrad is Fine |
| Average number of hours per week | Up to 19 Hrs |
| Desired Start Date | 11/07/2022 |
| Projected End Date | 05/20/2023 |
| Proposed Hourly Rate | $15.00 |
| On which Campus will this work be done? | Orange |
| FWS Account Code | 503000/503015 Either WS or Non WS |
| Job Number | STU8192122 |
| Can this job be done remotely if needed? | No |
Position Summary Information
| Job Description Summary | Assist with ticketing at events on and off campus. Duties include answering phones and selling tickets during regular ticketing office hours and at events; managing will-call tickets and/or scanning tickets at events; and providing the highest level of customer service to all patrons, both internal and external. |
|---|---|
| Responsibilities | EVENT SUPPORT Assist with ticketing and scanning at free and paid events on-campus, and occasionally off-campus. (transportation arranged). – Help manage will call and rsvp lists at events. – Use scanners at events to validate tickets. Ensure all attendees have a valid ticket and send any invalid tickets back to the ticket office for further investigation. – Adhere to PCI compliance regulations for dealing with credit cards. Patron interactions: – Selling tickets. – Reprinting tickets. – Help to register their vehicle for free parking. – Provide superb customer service to all patrons on campus including students, faculty, staff and external visitors. Provide phone support prior to events: – Answer customer questions about directions, parking, and general event information. – Take down information about tickets that are being turned back in as a contribution. – Help patrons register their vehicle for free parking. TICKETING OFFICE SUPPORT Provide customer service support during regular Ticketing Services hours (9 a.m. – 4 p.m.) to patrons who are purchasing in-person or over the phone. – Clean up duplicates within the system on an ongoing basis. – Format and clean up new accounts within the system on an ongoing basis. – Assist with mailing of tickets. – Help with ticket and other deliveries across campus. Patron interactions: – Complete their orders. – Help users with their online accounts. – Answer questions about events, parking, and directions. – Help to register their vehicle for free parking. – Other duties as assigned |
| Required Qualifications | – Ability to work frequent nights and weekends. – Technical skills to use enterprise systems and departmental tools, including ticketing system. – Interpersonal skills to work with a diverse group of individuals, both inside and outside of the university. – Ability to use tact and diplomacy and to maintain a high level of confidentiality. – Ability to learn and interpret university policy and departmental processes. – Ability to work effectively both as part of a team and independently. – Ability to manage multiple deadlines and complete them in a timely manner. – Strong attention to detail. – Strong communication skills, both written and oral communications. |
| Desired Qualifications | Demonstrated customer service work experience. |
| Special Instructions to Applicants | Since this position requires money handling, a standard background check will be conducted. |
| Quick Link | https://chapman.peopleadmin.com/postings/28904 |
| Minimum Number of References | 0 |
| Maximum Number of References | 0 |
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