Sr. ICT Assistant

Position Title : Sr. ICT Assistant

Duty Station : IOM Philippines – Country Office (Manila)

Classification : General Service Staff, Grade G-7

Type of Appointment : Fixed term, one year with possibility of extension

Estimated Start Date : As soon as possible

Closing Date : 26 November 2024

Under the overall supervision of the Chief of Mission and direct supervision of the Head of Resources Management Unit. The successful candidate is responsible to support the provision of ICT solutions and services in the country office including end user support. The role is essential for maintaining efficiency and effectiveness of missions IT networks and systems, contributing to the overall organizational productivity in alignment with IOM ICT Strategy, policies, and standards.

Responsibilities

• Supervise information and communication technology (ICT) Assistant/s, provide guidance, and oversee their day-to-day work.
• Promptly respond to user support requests, providing Tier 1 and Tier 2 technical support, including diagnosis, route cause analysis, and solution to issues and problems.
• Install, configure, implement and administer network connectivity, systems, applications and on-premises/cloud services to ensure availability and consistent service.
• Undertake daily monitoring and maintenance of systems and networks, analyze performance, identify and resolve issues and recommend solutions to management to ensure continuous operations of essential services.
• Contribute to the implementation and testing of business and disaster recovery plans for mission technology services.
• Respond promptly to information security incidents, mitigate and maintain IT risks register and escalate complex issues to the relevant specialist teams/units for resolution.
• Coordinate with the Regional Office and Central ICT information Security Unit to support the roll out of cyber security efforts.
• Manage regular updates of operating systems and software patches/firmware for workstations and devices to maintain security and protection against threats and vulnerabilities.
• Support in the implementation and evaluation of digital solutions and liaise with the information management team to support and maintain mission data systems and analytics.
• Produce and maintain comprehensive documentation and reference materials such as network diagrams, user manuals, IT asset inventory and standard operating procedures for planned and delivered technology services.
• Assist in translating business challenges into practical ICT Solutions to ensure the efficient functioning of CO operations.
• Train mission ICT assistants and end users to ensure productive use of existing and new systems.
• Liaise with service providers for the provision of adequate technology services and supplies.
• Perform other related duties as required by supervisor.

Qualifications

• University degree / (High school or diploma) in computer science or a combination of relevant education.
• Certification in any of the following (CCNA, ITIL V4, Prince2, MS 900, MS AZ-104, 303, 304, 305) is an advantage

Accredited Universities are those listed in the UNESCO World Higher Education Database.

• Five years for university degree’s holder, or seven years for diploma (or High school) degree’s holder professional experience in networking environment (LAN/WAN) and Tier-2 level network/desktop support, including a minimum 1-year professional experience in cloud computing.
• Experience working with specialized international agencies (UN Agencies, International Organizations, and International NGOs) advantageous.
• Demonstrated analytical skills and ability to troubleshoot and resolve hardware and software problems methodically.
• Extensive knowledge of O365 applications.
• Extensive knowledge of windows administration at multi-site environment.
• Extensive knowledge of TCP/IP and telecoms/network protocols, cisco devices, VPN, MS telephony, active directory, backup and replication, ticketing systems, antivirus software, and ICT utilities.
• Knowledge of MS Azure environment and cloud computing.
• Ability to write clear technical document and reports.
• Ability to deliver technical and end user training.
• Fluency in English and Tagalog (oral and written)

IOM’s official languages are English, French and Spanish.Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values – all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies– behavioural indicators (Level 2)

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators (Level 2) (applicable only if position is with direct reports)

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

Notes

• Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
• This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
• This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
• Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable. Vaccination against COVID-19 will be required for IOM personnel who are hired or otherwise engaged by IOM. As part of the mandatory medical entry on duty clearance, candidates will be requested to provide evidence of full vaccination.
• IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
• IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.