Sr. Director, HR Operations & Compliance at CloudBees

Sr. Director, HR Operations & Compliance

Fully Remote • United States

Full-time

Description

About CloudBees

CloudBees enables enterprises to deliver scalable, compliant, and secure software, empowering developers to do their best work.

Seamlessly integrating into any hybrid and heterogeneous environment, CloudBees is more than a tool—it’s a strategic partner in your cloud transformation journey, ensuring security, compliance, and operational efficiency while enhancing the developer experience across your entire software development lifecycle. It allows developers to bring and execute their code anywhere, providing greater flexibility and freedom through fast, self-serve, and secure workflows.

CloudBees supports organizations at every step of their DevSecOps journey, whether using Jenkins on-premise or transitioning software delivery to the cloud. We’re helping customers build the future, today.

About the role

As the Global Sr Director of HR Operations, amongst many responsibilities to build HR shared services, you will be responsible for HR Compliance Programs, you will be a strategic partner to the Global HR organization, collaborating with Internal Audit, Legal, HR Business Partners, and Security teams. Your responsibilities include designing and implementing compliance programs, policies, and practices, while leading a team to support these efforts across the business.

You will leverage your deep expertise in HR policy development, and Audits, providing both strategic and hands-on leadership. Your role requires strong knowledge of HR Compliance, policy governance, and risk and control frameworks.

What You’ll Do

Risk Management:

• Identify and address HR compliance risks, from talent management issues to regulatory challenges, ensuring the company remains compliant and proactive.

Process Optimization:

• Lead the design, implementation, and continuous improvement of standard operating processes to enhance HR Shared Services effectiveness and outcomes. This includes overseeing L1 employee support, HR compliance and audit support, and HR vendor contracting & invoicing.
• Stay abreast of global employee-related legislative and regulatory developments, ensuring changes to rules and regulations are integrated with HR systems, policies, and practices in partnership with the Legal and Tax Departments.
• Stay abreast of global employee-related legislative and regulatory developments, ensuring changes to rules and regulations are integrated with HR systems, policies, and practices in partnership with the Legal and Tax Departments.
• Global employee policy and employee handbook updates.
• Employee onboarding and offboarding process workflows and support.
• LOA management, Immigration support.

HR Systems Expertise:

• Serve as a key user of HR systems (Bamboo HR and Paylocity), supporting HR functions and key business partners with expert knowledge and guidance.

Workflow Management:

• Oversee the intake of new work and processes with COE partners, assign and train team members, and establish best practices within the department.

Issue Resolution:

• Act as an escalation point for complex issues within the COE Services team, providing solutions and support.

Data-Driven Insights:

• Monitor key trends, evaluate metrics, and provide actionable insights to HRBPs and HR generalists, recommending solutions for operational excellence.

Data Integrity:

• Maintain the highest level of data integrity, identifying and reconciling inconsistencies as needed.

Immigration & Mobility:

• Manage immigration and mobility processes, including expat and bubble assignments, ensuring smooth transitions and compliance.

Team Structure & Efficiency:

• Assess and implement an efficient team structure to perform HR operational work effectively.

Legal Compliance:

• Ensure HR operational processes are up-to-date with legal obligations, addressing non-compliance matters promptly and effectively.

Team Leadership:

• Manage, support, and guide the HR Shared Services team, delegating tasks, assessing performance, and providing feedback and training opportunities.

Leadership Excellence:

• Demonstrate exceptional leadership qualities, attracting and retaining top talent, fostering a high-performance culture, and leading with integrity, humility, accountability, and courage.

Mission & Values:

• Uphold the company’s mission and values through accountability, innovation, integrity, quality, and teamwork.

Role Requirements

• 10+ years of experience managing people team programs, with a focus on HR audit and compliance, HR policy, International HR, background check programs, or global mobility.
• Employment law background is a plus.
• Experience managing complex, global HR projects and operationalizing HR policies and strategies.
• Proven ability to collaborate cross-functionally, build strong relationships and become a trusted partner to relevant stakeholders.
• Aptitude for synthesizing information from external and internal experts and recommending the best course of action.
• Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization.
• Track record of successfully juggling multiple projects and priorities; Able to navigate ambiguity and shift direction when priorities change.
• Continuous improvement mindset. Looks for ways to improve and promote quality and demonstrates accuracy and thoroughness in work output and decisions.