Sr Cybersecurity Specialist

About Us:

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America’s leading retailers.​

Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It’s how we care, grow, and win together.  

Every time a guest enters a Target store or browses Target.com, they experience the impact of Target’s investments in technology and innovation. We’re the technologists behind one of the most loved retail brands, delivering joy to millions of our guests, team members, and communities. 

Join our global in-house technology team of more than 4,000 of engineers, data scientists, architects, coaches, and product managers striving to make Target the most convenient, safe and joyful place to shop. We use agile practices and leverage open-source software to adapt and build best-in-class technology for our team members and guests—and we do so with a focus on diversity and inclusion, experimentation, and continuous learning.  

As a Sr Cyber Security Specialist, you’ll analyze real-time transactions placed on Target.com for suspicious fraudulent activity to minimize Target Corporation fraud losses. You’ll collaborate with the team to identify changing fraud trends and present new strategies to prevent unauthorized Target.com activity. You’ll be working closely with peers, leaders, internal business partners, and external partners on special projects that expand fraud knowledge and skills, as well as pioneer process updates. You will understand risk in the context of its role and escalate identified issues as applicable.

In this position, you will:

• Develop expertise within the Fraud Prevention domain – processing orders in an efficient, accurate, and timely manner through critical thinking and your attention to detail.  This will all happen in a fast-paced environment to ensure that authorized orders are processed, and fraudulent orders are prevented.
• Consistently deliver strong productivity metrics through ever-changing processes and leadership initiatives beyond baseline expectations
• Initiate new strategies and collaborate with partners to identify and propose solutions to problems with current system and processes.
• Provide on-phone customer service to guests to confirm Target.com activity.

Core responsibilities are described with this job description. Job duties may change at any time due to business needs.

About You:

• High School Diploma or GED; four-year degree or equivalent experience desired

• 1+ years of customer service experience

• Proven superior verbal and written communication skills, including listening, negotiating and decision-making skills

• Ability to interact with guests and team members in a professional manner, show empathy, and deescalate as needed

• Ability to use various information sources to answer questions, verify and confirm Target.com activity, and identify problems and appropriately resolve guest issues

• Strong technical skills, ability to work within multiple systems, and high proficiency with PC/Microsoft applications

This position may be considered for a Remote or Hybrid (known internally at Target as “Flex for Your Day”) work arrangement based on Target’s needs.  A Remote work arrangement means the team member works full-time from home or an alternate location that’s not a Target location, does not have a desk at a Target location and may travel to HQ up to 4 times a year.  A Hybrid/Flex for Your Day work arrangement means the team member’s core role may be performed either remote or onsite at a Target location depending upon what your role, team and tasks require for that day. Work duties cannot be performed outside of the country of the primary work location, unless otherwise prescribed by Target.

Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.

Americans with Disabilities Act (ADA)

In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com.

Application deadline is : 09/20/2024