Sr. Business Systems Analyst in Toronto, Ontario


Job Family: Information Technology

Req ID: 424182

Who We Are

Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.

About The Job

The Business Systems Analyst works within the IT Solutions Consulting team, which is part of the Enterprise Business Systems team. The Enterprise Business Systems team’s goal in the company is to enable internal teams to do their jobs more efficiently and effectively using enterprise applications and data. This is a techno-functional role that will be instrumental in designing and extending SaaS applications that serve internal departments. To accomplish that you must form a business partnership with your assigned area, understand their end-to-end processes and functionality needs to then design end-to-end systems solutions.

What You’ll Be Doing:

  • Help drive SaaS system implementations for the services, support & customer success functions (e.g. CRM, Service Desk & Knowledgebase, Omni-Channel Support, Experience Cloud (Community), Customer Success Automation, Professional Services Automation, etc.)

  • Research system functionality of existing SaaS software (e.g. Salesforce Service Cloud, (SFDC), Certinia PSA, SFDC Experience Cloud)

  • Assisting with backlog definition and prioritization by partnering with internal departments to understand the needs of the business.

  • Building prototypes in sandboxes through a mix of configuration and UI-based automations

  • Analyzing data to inform systems functionality needs

  • Creating documentation on new system functionality

  • Resolution of L2/L3 tickets

  • Contribute to identifying scalable solutions in existing systems and/or implementing new systems

  • Performing QA testing

What You Need:

  • 3 years + experience implementing / configuring SaaS applications (CRM, PSA, CSM etc.)

  • 2 years + experience as a systems analyst or systems administration

  • Hands on experience building SFDC Flows

  • Critical thinking to design end-to-end solutions to meet the needs of the business that are scalable for IT

  • Ability to learn new systems quickly

  • Lots of curiosity and a drive to solve problems through technology

  • Strong sense of ownership to figure things out

  • Detail orientated with the ability to understand both the user problem and technical solution

  • Ability to document the business case and requirements

  • Strong communication skills with the ability to work with business analysts and vendors to document possible solutions

  • Strong documentation etiquette to clearly define both the problem and the solution

  • Outstanding customer service skills and proven multitasking capabilities

Preferred Skills:

  • Experience supporting enterprise systems such as CRM’s with a preference for demonstrated experience in SFDC Experience Cloud (Community), Certinia PSA or similar

  • Ability to design and document well thought out and sustainable system solutions that follow Salesforce best practices

  • Ability to build configure Salesforce platform and build low-code automations

  • Ticket management software such as Jira, ServiceNow, FreshService a must

  • Salesforce Lightning components experience a plus

  • SQL and/or Apex experience a plus

The Brightly Culture

We’re guided by a vision of community that serves the ambitions and wellbeing of all people, and our professional communities are no exception. We model that ideal every day by being supportive, collaborative partners to one another, conscientiously making space for our colleagues to grow and thrive. Our passionate team is driven to create a future where smarter infrastructure protects the environments that shape and connect us all. That brighter future starts with us.

Brightly is committed to maintaining an equitable, fair, and inclusive workplace. We welcome diversity and encourage applications from all qualified applicants. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you do require accommodations, please send an email to: [email protected].

While we thank all applicants, however only those under consideration will be contacted for an interview.

Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

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Siemens s’engage à créer un environnement diversifié et est fière d’être un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Sur demande, Siemens Canada prendra des mesures d’accommodement raisonnables pour les personnes handicapées, dans le but de soutenir la participation des candidats dans tous les aspects du processus de recrutement. Tous les candidats qualifiés seront pris en considération pour ce poste.

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