Solutions Engineer

Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks.

Our roots lie deep in innovation. The Darktrace AI Research Centre based in our Cambridge, UK headquarters, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 130 patents and pending applications.

For more information on our cutting-edge technology, visit darktrace.com.

What will I be doing:

Following the rapidly continued growth of our customer base, Darktrace are looking to add to our team of Solutions Engineers. These fast-paced, technical and customer facing roles support our sales teams in ensuring customer needs are met.

You will use your expertise to provide technical pre-sales and post-sales support, partnering with Account Executives and Customer Success Managers to drive revenue growth and further the adoption of our products. These roles offer accelerated career development and numerous opportunities for personal advancement. You’ll be provided with extensive training and support and you build upon your existing skills in this role.

You’ll be the go-to technical point of contact between clients, partners and internal teams here at Darktrace, providing your passion and expertise on our cutting edge cyber security solutions to become a trusted advisor to our clients. Your technical excellence will be highly valued as you meet client and internal team needs, ultimately leading to increased revenue and client satisfaction. You will also be;

• Working alongside the sales teams in meeting with clients regularly through the full end-to-end sales processes, being accountable for the delivery of POV (Proof of Value) engagements,
• Presenting Threat Intelligence Reports and advice to a variety of audiences, from technical teams to C-level Executives,
• Designing and building custom client integrations and defining solution architectures.

What experience do I need:

We welcome applications from candidates that come from a technical background with existing sales engineer experience in pre-sales/post-sales engagements.

However this role would also suit technical graduates who have graduated with a computer science or similar degree and looking for a challenging technical client facing role that bridges technology and the business.

Ideally you’ll have an avid interest in cybersecurity with a strong knowledge of network and security devices/systems (e.g. Cisco, Juniper, Firewalls, IDA, IPS, SIEM as well as knowledge of TCP/IP and common networking protocols). You’ll also likely have:

• Excellent interpersonal skills (written and verbally) and the ability to share complex technical information in a compelling way,
• The ability to work as part of a team in an innovative and fast-paced environment while delivering to deadlines,
• The ability to build long lasting business relationships,
• Fluency in an additional European language is desirable but not essential.

Please apply with your CV and a cover letter.

 

Benefits we offer:

• 23 days’ holiday + all public holidays, rising to 25 days after 2 years of service,
• Additional day off for your birthday,
• Private medical insurance which covers you, your cohabiting partner and children,
• Life insurance of 4 times your base salary,
• Salary sacrifice pension scheme,
• Enhanced family leave,
• Confidential Employee Assistance Program,
• Cycle to work scheme.

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