Software Developer

The Hoover Institution at Stanford University is seeking qualified candidates for the full-time position of Software Developer to join the Hoover IT team.

A resume is required for full consideration.

About Stanford University’s Hoover Institution:  The Hoover Institution on War, Revolution, and Peace is a public policy research center devoted to the advanced study of economics, politics, history, and political economy—both domestic and foreign—as well as international affairs. 

Founded in 1919 by Herbert Hoover before he became the thirty-first president of the United States, the Institution began as a repository of historical material gathered at the end of World War I.  The library and archives have grown to be among the largest private repositories of documents on twentieth-century political and economic history.  Over time the Institution expanded its mission from collecting archival material to conducting advanced research on contemporary history and economics and applying this scholarship to current public policy challenges. 

With its eminent scholars and world-renowned library and archives, the Hoover Institution seeks to improve the human condition by advancing ideas that promote economic opportunity and prosperity while securing and safeguarding peace for America and all humanity.

JOB PURPOSE:

The Hoover Institution’s Shared Services department is looking for a Software Developer who can partner with Hoover IT and multiple business units to understand business problems, develop, and deliver the right technology solutions while maintaining existing ones. The ideal candidate will help Hoover increase operational efficiency and grow our capabilities.

In this role you will become an expert on multiple Stanford and SaaS applications and contribute to administration, enhancement, automation, and integration efforts. One key aspect of this role will focus on the implementation and ongoing development of a Customer Relationship Management system (CRM). Through close collaboration, you will design, configure, and customize the system to meet business needs and utilize your programming knowledge to build advanced functionality as needed.

We are seeking someone with strong technical skillset and a high aptitude and willingness to learn our business and systems. 

CORE DUTIES*: 

• Work closely with multiple departments to understand and document business processes, user needs and requirements. 
• Lead development execution of requirements from the business regarding new system needs and existing system changes/enhancements.
• Conceptualize, design, develop, and implement solutions that may involve sophisticated data manipulation.
• Maintain and update existing programs.
• Troubleshoots data and system issues by using a combination of system expertise, company knowledge, and detailed research/investigation.
• Create programs to meet reporting and analysis needs.
• Design and implement user and operations training programs.
• Document changes in software for end users.
• Implement standards and best practices for development, testing, and change control.
• Serve as technical resource with respect to applications.

ADDITIONAL CORE DUTIES*: 

• Consistently assume a technical lead role in architecting the CRM system, related customizations, and reports to model the business organizational process.
• Develop integrations between new or existing systems, both internal and external.
• Serve as system administrator and primary technical contact for CRM and multiple additional SaaS applications and PaaS/IaaS providers.
• Collaborate closely with a variety of stakeholders and users to understand business processes and to evaluate the impact of design decisions on the system, configuration, and related business processes. Develop intra-system tradeoffs between users, as necessary.
• Leverage Agile methodologies including Scrum to deliver solutions.
• Collaborate on development of low-code and no-code solutions, utilizing Smartsheet and similar products.
• Support SaaS application selection, technical implementation, change management, and governance.

* The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.  Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility.  Employees may also perform other duties as assigned.

MINIMUM REQUIREMENTS:

Education & Experience: 

Bachelor’s degree and three years of relevant experience or a combination of education and relevant experience.

Knowledge, Skills and Abilities: 

• Current knowledge of latest software and design standards. 
• Ability to define and solve logical problems for technical applications.
• Knowledge of and ability to select, adapt, and effectively use a variety of programming methods.
• Ability to recognize and recommend needed changes in user and/or operations procedures.
• Basic knowledge of software engineering principles.
• Strong knowledge of at least one programming language.

Desired/Preferred Knowledge, Skills and Abilities:

• Experience developing in at least one of these: Python, Ruby, or a JavaScript framework like Node.js, AngularJS, React, or Vue.js with strong knowledge of HTML5 and CSS.
• Strong knowledge of relational databases, SQL, data modeling, design, and architecture.
• Familiarity with API development and web service infrastructure (REST, SOAP, JSON, XML).
• Familiarity with major cloud providers like Google Cloud Platform and Amazon Web Services.
• Experience with a CRM platform like Hubspot or Salesforce is a plus.
• Familiarity with CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Account Management, and Case Management. 
• Ability to manage/prioritize multiple demands from a user base that spans multiple departments.
• Exceptional communication and customer service skills—especially related to articulating technical specifications to non-technical staff.
• Ability to select a technology tool, system, or approach for a given project given scope, timeline, and resources.
• Experience working with cross functional teams on projects using Agile methodologies including Scrum.

Certifications and Licenses:

PHYSICAL REQUIREMENTS* :

• Constantly perform desk-based computer tasks.
• Frequently sit, grasp lightly/fine manipulation.
• Occasionally stand/walk, writing by hand.
• Rarely use a telephone, lift/carry/push/pull objects that weigh up to 10 pounds

* Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

WORKING CONDITIONS:

WORK STANDARDS: 

• Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http://adminguide.stanford.edu.

The Hoover Institution at Stanford University is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.