Site Services Advisor

• Continuing, part time (17.5 hour per week)
• Promote high-quality client-focused service by providing in-person and online library support
• Base Salary $73K + 17% superannuation 

About the opportunity

Site Services Advisor is responsible for providing and promoting high-quality client-focused services through in-person and online library support, library services delivery and client engagement activities.

In this role, you will provide staff, students and community members with information resources and services to support their learning, teaching and research at the University of Sydney.

Your key activities (working in a team setting) will be to:

• answer questions about Library services and resources received via service points, roving services, online and telephone, this includes referring or escalating matters to other library staff or areas of the university (when required).
• assist clients to locate and use online and in-person information resources and services, including those located outside of the University Library
• support the coordination of an area of service delivery, for example client and student engagement programs or unit of study reading lists.

Flexibility is essential, with staff working across the various library locations and delivering service to support opening, closing and weekend hours. The roles will work across campuses, including Camperdown/Darlington and the Sydney Conservatorium of Music campus. The University Library reserves the right to transfer or rotate the location of this position to any of its Library sites based on workloads, professional development or business needs. Experience of working in a library or learning support environment is desirable.

About you

• evidence of high-level customer service skills and experience
• computer skills in a range of word processing, database, spread sheet and web-based software
• experience contributing to a team, focusing on accomplishing team goals and assisting other team members
• creativity in applying technology to support improvement of existing services and work practices.

Please note that the commencement date for one of the full time, continuing roles, a commencement date in January 2023 will apply. In your application, please advise which role is preferred.

To keep our community safe, please be aware of our COVID safety precautions which form our conditions of entry for all staff, students and visitors coming to campus.

Sponsorship / work rights for Australia

Please note: Visa sponsorship is not available for this position. For a continuing position, you must be an Australian or New Zealand citizen or an Australian Permanent Resident.

Australian Temporary Residents currently employed at the University of Sydney may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position.

Pre-employment checks

Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

This position is designated as involving child-related work. To undertake or remain in this position, you are required to apply for and obtain a Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012.

EEO statement 

At the University of Sydney, our shared values include diversity and inclusion and we strive to be a place where everyone can thrive. We are committed to creating a University community which reflects the wider community that we serve. We deliver on this commitment through our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People , women , people living with a disability , people from culturally and linguistically diverse backgrounds , and those who identify as LGBTIQ . We welcome applications from candidates from all backgrounds. 

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.  

For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard.  Click on USYD Find Jobs and apply.

For a confidential discussion about the role, or if you require reasonable adjustment or support filling out this application, please contact the HR Service Centre on +61 2 9351 2000 or Riviera Son, Recruitment Operations by email to riviera.son@sydney.edu.au

© The University of Sydney

The University reserves the right not to proceed with any appointment.

Click to view the Position Description for
this role.

Applications Close

No End Date