Sessional Lecturer, INF2224H – Service Design

University of Toronto

Faculty of Information

Sessional Lecturer

Winter Term 2025 (January – April)

INF2224H – Service Design

Course Description: This course examines the methods and theories of Service Design. Students will apply service design methods such as touchpoint mapping, service blueprinting, storyboarding, ethnomethodological service enactments, and video prototyping. The course examines the underlying theories of service design and the enablers and drawbacks of applying service design within a variety of organizational contexts.

The course will emphasize studio-based learning and discussions of strategies for understanding and responding to the needs of service-based organizations. Each student will examine and demonstrate the applications of service design within a chosen organization. Throughout the course, students will also work on a major group design project. An emphasis will be placed on applied learning projects, in which students will partner with service-based organizations to complete their course project. Additional mentors and speakers will round-out the educational experience so that students appreciate the breadth of applications and opportunities to apply this growing discipline.

INF2224H – Service Design

Estimate of the course enrolment: 50

Estimate of TA Support: Estimate of 75 hours with enrollment of 36 or greater. Allocation of TA hours, if any, will be based on enrolment numbers.

Class Schedule: TBD. You are required to be located in geographical proximity to the applicable University premises in order to attend and perform your duties on University premises as of the Starting Date.

Sessional dates of appointment: January 1, 2025 – April 30, 2025

Salary: 

Sessional Lecturer I: $10,300

Sessional Lecturer I Long Term: $10,764

Sessional Lecturer II $11,021

Sessional Lecturer II Long Term: $11,227

Sessional Lecturer III: $11,279

Sessional Lecturer III Long Term: $11,485

Please note that should rates stipulated in the collective agreement vary from rates stated in this posting, the rates stated in the collective agreement shall prevail.

Qualifications: Preferably candidates will have a completed, or nearly completed, PhD degree in an area related to the course or a Master’s degree plus extensive professional experience in an area related to the course. Teaching experience is preferred.

Brief description of duties: Preparing course materials; delivering course content (e.g., seminars, lectures, and labs); developing and administering course assignments, tests & exams; grading; holding regular office hours. 

Application Deadline: July 9, 2024

Application Process: Applicants must submit a CV and a completed CUPE 3902 Unit 3 application form in one pdf file to the attention of: 

Melissa Szopa, Administrative Coordinator, Academic

Faculty of Information, 140 St. George Street 

University of Toronto

[email protected]

This job is posted in accordance with the CUPE 3902 Unit 3 Collective Agreement. Preference in hiring is given to qualified individuals advanced to the rank of Sessional Lecturer II and Sessional Lecturer III in accordance with Article 14:12.

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