ServiceNow Business Process Consultant-Remote in Toronto, ON-5140 Yonge St., Ontario

Practice – CIS – Cloud, Infrastructure, and Security Services

About Cloud Infrastructure & Security Services: Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era. Our holistic approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment

Location: Toronto, ON (REMOTE)

A Senior Business Process Consultant – ServiceNow at a Cognizant company, is an exceptional professional who assumes a critical role in guiding clients and teams towards successful process optimization through the assessment, analysis, and mapping of better workflows and implementation of standard, measurable processes so that proper next steps can be envisioned and realized in automation.

Responsibilities

• With an extensive understanding of industry standards and proven market practices, they deliver tailored solutions that effectively address unique challenges and drive process excellence for each client.

• As a trusted advisor, the Senior BPC cultivates a collaborative environment that fosters knowledge sharing and continuous improvement, actively collaborating with teams and clients to achieve mutual success. Using their expertise, they skillfully develop strategic roadmaps that outline a well-structured and incremental approach to process maturity, ensuring a smooth transition towards optimized operations.

• Through meticulous analysis, strategic guidance, and the establishment of performance metrics, the Senior BPC guarantees the seamless integration of standard processes, resulting in heightened efficiency, enhanced effectiveness, and sustainable growth for the organization. Additionally,

• the Senior Business Process Consultant takes on a secondary responsibility of providing functional support to the Business Development teams during pre-sales activities, using their expertise to assist in building tailored solutions that precisely align with client requirements.

Qualifications, Certifications & Experience

• Bachelor’s degree preferably in Information Technology, Engineering, or the Sciences

• CPDE (Required or equivalent )

• ITIL v3 or 4 (Required) Six Sigma (Desirable)

• Agile (Desirable)

• Prosci (Desirable)

• TOGAF (Desirable)

SN Certifications & Experience:

• CSA, Business Process for Implementation

• 5+ years’ experience Process development, Process management, and Process improvement

Salary and Other Compensation:

The annual salary for this position is between $105,000 – $110,000 depending on the experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and is subject to the terms of Cognizant’s applicable plans.

Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.