Service Support Worker

BRC - British Red Cross

Service Support Worker 

Location: Gloucestershire Royal Hospital, Gloucester (GL1 3NN)
Hours: 31 per week
Contract type: Permanent
Salary: £19,838 per annum based on 35-hour week (pro rata for part time)
Driving Requirement: Full UK Manual Driving Licence
What would you do if you had no family to support you when you were in need and in hospital? Or if you wanted to go home but there was no one to take you? These are the people who we support, taking them home, assessing their needs, offering guidance and support.

A day in the life of a Service Support Worker
Gloucestershire Royal Hospital will refer a patient to us. They may ask for us to take the patient home, ensure the heating is on and that there is food in the fridge prior to patient being discharged. Some typical tasks might include: 
  • Speaking with healthcare professionals about the support patients require
  • Driving to different locations including hospital, doctor surgeries, pharmacies, shops and patient’s homes using BRC vehicles
  • Offering both emotional and practical support to people using our service
  • Helping to assess our Service Users future needs and helping develop create support planning and signpost to relevant agencies and community groups for support/engagement
  • Ensuring our systems are updated so that we can track what support has been offered to patients
To be a successful Support Worker, you’ll need:
  • A manual UK driving licence
  • A caring, empathetic nature to be able to offer the best support be it on phone or face to face
  • Basic IT knowledge, training will be provided on BRC systems
  • An understanding of the services the NHS provide, to be able to offer the best advice and guidance to our service users
It’s important to know – This role does not involve personal care. You will not be responsible for bathing, cleaning or controlling medications of our service users. 

Closing date for applications is 23.59 on Wednesday 25th October 2023 with interviews ongoing and may be before the closing date.
In return for your dedication and expertise, you’ll get:

  • Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days (pro rata for part time)
  • Pension scheme: Up to 6% contributory pension
  • Flexible working: We do our best to accommodate your preferred work style
  • Learning & Development: Wide range of career opportunities + comprehensive learning
  • Discounts: Access to Blue Light Discount Card and employee benefits platform
  • Wellbeing Assistance: Access to mental health and wellbeing assistance
  • Team Working: Champion our mission in a collaborative team
  • Cycle2Work: Lease a bicycle through the scheme
  • Season ticket loan: Interest-free loan for commuting expenses
We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme. At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.

Connecting human kindness with human crisis

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