Service Officer – Student Services

Apply now Job no:548477
Work type:Continuing
Location:Canberra / ACT
Categories:Professional

Classification: ANU Officer Grade 5 (Administration)
Salary package: $74,782 – $81,579 per annum plus 17% superannuation
Term: Full-time, Continuing

• Promote, support and foster better outcomes for our students and community, both within and outside the College
• Enable better collective outcomes and contribute to the overarching College-wide strategy

 College overview 

The Australian National University (ANU) College of Engineering, Computing and Cybernetics (CECC) is a vibrant and diverse community of more than three thousand students, staff, and visitors. Our College is comprised of three schools: the School of Computing, School of Cybernetics, and School of Engineering, supported by the Professional Services Group. We aim to bring together expertise in social, technical, ecological and scientific systems to build a new approach. In the College, we draw on our disciplinary foundations to find and solve problems of global importance. Our people build on our traditional world-class expertise and take it in creative, unconventional directions. Through the Reimagine investment, we have the privilege and the responsibility to build a new legacy for the University, the country, and even the world. We will deliver on our mission by building a strong community, providing transformative educational experiences, conducting high-impact research, seeking meaningful engagement, and becoming a resilient organisation post COVID-19. Join us in shaping a new intellectual agenda to reimagine engineering, computing, and the use of technology in the world.

The Professional Services Group provides expertise that supports the College in the successful delivery of its objectives.  We achieve excellence in services by partnering and collaborating with academic staff, students and external partners, through embracing diversity of ideas to coming up with innovative solutions. Our expertise spans across Engagement, Community, Resources, combining strengths across each of these focused areas to identify and build strong collaborative relationships throughout our broad stakeholder base.

Position overview 

There is currently an opening for a continuing appointment to provide high-quality service to stakeholders in the College community. The Service Officer – Student Services is responsible for the provision of day-to-day generalist advice and administrative services, ensuring data accuracy and integrity and timely escalation of more complex aspects to the relevant team members.

This position will work closely with the student and academic community within the College of Engineering Computing and Cybernetics to provide administration and support.

To enquire about this position, please contact: Natalie Segaert via E: natalie.young@anu.edu.au.

ANU is committed to building a diverse and inclusive community, and particularly welcomes applications from women, Aboriginal and Torres Strait Islander people and candidates from culturally and linguistically diverse backgrounds. Furthermore, it is practice in the ANU College of Engineering Computing and Cybernetics to actively seek a gender mix of shortlisted candidates for interview. For more information about staff equity at ANU, visit https://services.anu.edu.au/human-resources/respect-inclusion  

We welcome and develop diversity of backgrounds, experiences and ideas and encourage applications from individuals who may have had non-traditional career paths, who may have taken a career break, had career disruptions or who have achieved excellence in careers outside of the higher education sector. We support applicants who require flexible arrangements in their work environments or patterns. If your experience looks a little different to what we’ve described, but you’re passionate and motivated by this position, we welcome your enquiry and application. 

The ANU provides attractive benefits and excellent support to maintain a healthy work/life balance and offers generous remuneration benefits, including four weeks paid vacation per year, assistance with relocation expenses and 17% employer contribution to superannuation. This also includes generous parental leave, the possibility of flexible and part time working arrangements, a parental and aged care support program, dual career hire programs, ANU school holiday programs, and childcare facilities on campus. For more information, visit: https://services.anu.edu.au/human-resources  

 Application information 

Applicants must apply online via the ANU recruitment portal and should upload the following separate documents: 

• A detailed curriculum vitae (CV) and the names and contact details of at least three referees (preferably including a current or previous supervisor). If your CV does not include referees, you can complete these online when prompted in the application form.
• A max 2-4 page statement clearly addressing the selection criteria.

Please note: The successful applicant must have rights to live and work in this country. The ANU conducts background checks on potential employees, and employment in this position is conditional on satisfactory results in accordance with the Background Checking Procedure, which sets out the types of checks required by each type of position. 

Position Description & Selection Criteria

Advertised:14 Nov 2022 09:00:00 AM AUS Eastern Daylight Time
Applications close:27 Nov 2022 11:55:00 PM AUS Eastern Daylight Time