Who We Are:
| System Administration, which also houses the Office of the President, is located in the uptown neighborhood of Denver with a few smaller offices located on the campuses. Many of our departments support the educational and research missions of the four University of Colorado campuses, but System Administration is not considered a campus. We provide diverse opportunities for professional development, innovation, and collaboration with talented staff and faculty. Learn more about CU System Administration . University Information Services (UIS) provides technical services and enterprise applications to the University of Colorado’s (CU) four campuses and the Office of the President. UIS is committed to excellence in customer service, technical expertise, and the development of enterprise applications responsible for supporting CU’s students, faculty, staff, and others. The Service Desk is part of the Enterprise Cloud Services team in UIS and provides desktop support, A/V support, ordering support, and Tier I call-center support for System Administration employees. System Administration employees rely on the expertise of the UIS Service Desk to make their use of technology as seamless as possible. |
Position Summary: | The Service Desk Manager is responsible for ensuring day-to-day Service Desk operations run smoothly, with formal management of four full-time service desk technicians, and two part-time student technicians. The manager is charged with building and motivating a team to exhibit a positive, helpful, listening approach to solving customer inquiries, and ensuring operating procedures promote service-first interactions. This position reports to the Director of Enterprise Cloud Services and is exempt from the State of Colorado Classified System. |
Where You Will Work: | This position has the ability to work in a hybrid remote environment, with expectations of on-site coverage. |
Diversity and Equity: | The University of Colorado System Administration Office is committed to recruiting and supporting a diverse workforce. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ+ community and all veterans. |
Duties & Responsibilities: |
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What We Offer: | Salary: The anticipated hiring range has been established at $74,000-$76,000. The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. The above salary range (or hiring range) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting. Benefits: The University of Colorado offers an excellent benefits package including:
Click here to access our Total Compensation Calculator to see what your total rewards could be at CU. This position is a University Staff position. Additional taxable fringe benefits may be available. More information on benefits programs, including eligibility, is available at www.cu.edu/employee-services/ . |
Qualifications: | Minimum Qualifications: Please ensure your resume includes any and all relevant experience to be accurately assessed against these qualifications. You must meet all minimum requirements listed at the time of application to be considered for this role.
Preferred Qualifications:
Knowledge, Skills, and Abilities:
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COVID-19: | The University of Colorado has a requirement for COVID-19 vaccinations and full completion of the attestation form within the first 30 days after hire date. Information regarding this requirement, and exemptions can be found at https://www.cu.edu/vaccine-requirement |
How to Apply: | For full consideration, please attach the following as separate documents to your application: Please ensure you check the “Job Specific Attachments” box next to each document on the “Required Documents” page of the application for the appropriate documents to be attached. |
When to Apply: | For full consideration completed applications must be submitted by November 7, 2022. Reference checking is a standard step in our hiring process. You may be asked to provide contact information, including email addresses, for up to five references as part of the search process for this position. *Please note: All application materials must be submitted through CU Careers; emailed materials will not be considered.* |
Background Check Statement: | The University of Colorado is committed to providing a safe and productive learning and living community. To achieve that goal, we conduct background investigations for all final applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial and/or motor vehicle history. The Immigration Reform and Control Act requires that a verification of employment eligibility be documented for all new employees by the end of the third day of work. The University of Colorado is committed to diversity and equality in education and employment. |
ADA Statement: | We are committed to an inclusive and barrier-free search process. We provide accommodations for applicants requesting accommodation through the search process such as alternative formats of this posting. Individuals with disabilities in need of accommodations throughout the search process should contact the ADA Coordinator at: systemhr@cu.edu . |
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