Service Desk Analyst

Service Desk Analyst
IT Services
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Northumbria is a research-intensive modern university with a global reputation for academic excellence.

Ranked in the UK top 50 (Guardian University League Table 2022 ) and Complete University Guide 2023 ), Northumbria recorded the biggest rise of any UK university for research power in the Research Excellence Framework for the second time in 2021 and is now rated within the top 25 in the UK.

At Northumbria, we embrace tomorrow. We pursue new thinking, forge new partnerships, create and exchange new knowledge, and find new solutions. Our inspirational academics, partners and students work together to tackle tomorrow’s challenges head on. We are ready for the future whatever it may hold. We are looking for future colleagues that share our ambition.

This is a permanent role is to join our busy team of Service Desk staff providing a professional out of hours 24/7/365 IT support service via telephone, email and instant chat for Higher Education Organisations primarily in the UK. 

The right person should have a passion for customer service, a good understanding of Service Desk processes and exceptional communication skills.

For an informal discussion about the post, please contact Amanda Fraser, Operations Lead by email on [email protected].

To apply for this vacancy please click ‘Apply Now’ and submit a Covering Letter and your CV and where relevant any documents specifically requested in the Role Description and Person Specification.

If you are successful in your application for this role, you will be employed by Northumbria University Services Limited .  

Northumbria is one of the largest universities in the UK with over 37,000 students from 137 countries. Putting students at the heart of an outstanding experience, and with world-leading research and award-winning partnerships, Northumbria is a new kind of excellent university.  Discover more about us . 

Northumbria University is a great place to work.  We empower our exceptional people to achieve shared ambitions and promote a positive work life balance.  To say thank you, we offer a wide range of benefits including excellent pension schemes, flexible working, a generous holiday entitlement, continued commitment to your learning and development and more .

We are an on-campus organisation where colleagues work regular patterns of hours and on campus, with some flexibility on the timing of their hours and the location of their work in discussion with their manager. 

Northumbria University is committed to creating an inclusive culture where we take pride in, and value, the diversity of our staff.  We encourage and welcome applications from all members of the community.  The University holds a bronze Athena Swan award in recognition of our commitment to advancing gender equality, we are a Disability Confident Employer, a member of the Race Equality Charter and are participating in the Stonewall Diversity Champion Programme.  The University has implemented a range of flexible working arrangements, and we are happy to explore candidate requirements as part of the recruitment process.  

Please note this vacancy will close on 24/10/2022

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Further information

 

164854-Role Description – 13426