Service Consultant x10 – Temporary Contract

Health Solutions -

Full Job Description

Introduction

Momentum Health Solutions,anentity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in different segments and maximize lifetime client value. We build and maintain a culture of innovation, and create value through unique insights into how to achieve specific outcomes by using a defined set of Healthcapabilities.

Role Purpose

Deliver professional service to clients through various servicing channels, responding to their needs, concerns and complaints within agreed Service Level Agreements and legislative and compliance requirements.

Requirements

Matric or an equivalent qualification

1 – 2 years experience in a callcenter or client service environment (essential)

Experience in medical aid administrative and/or healthcare experience (essential)

Excellent telephony and verbal communication skills

Excellent typing skills and proficiency in MS Office

Duties & Responsibilities

First call resolution for resolving member and service provider queries.

Flexibility to be able to handle telephonic and/or written inquiries.

Ensuring the Scheme and in particular, Momentum Metropolitan Holdings Health is not unnecessarily exposed to financial risk asa result of incorrect information being provided to members and service providers.

Ensuring quality service,production, first call resolution and appropriate follow-up to ensure resolution of queries

which deliver effective individual contribution towards service level agreement compliance.

Client retention and goodwill by effectively resolving queries from members, employer groups,service providers and the Scheme.

Understanding and effectively using the call center telephony system and workflow management system.

Competencies

Ability to learn and apply new skills

Team Orientation and attention to detail

Flair for decision-making and problem solving

Customer service orientated

Initiating action (taking promptaction to accomplish objectives)

Good listening skills

Good telephone ettiquette

Calm under pressure

Ability to work in a structured environment

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