Service Center Specialist

Newburyport Five Cents Savings Bank

Job title:

Service Center Specialist


Newburyport Five Cents Savings Bank

Job description


Newburyport Bank is a premier community bank in the Greater Seacoast looking to expand our team. We are currently hiring for the position of Service Center Specialist. This position is in a Call Center setting and provides customer sales and service by telephone, email, chat, text, and other forms of electronic and written communication in order to assist customers.

If you are seeking an organization who treats customers, employees, and community members with respect, fairness, and an unwavering commitment to professional growth and development, apply now.

Essential responsibilities include the following; however, other duties may be assigned as dictated by business need:

  • Demonstrates understanding of and commitment to the Bank’s ongoing mission, vision, and core values.
  • Handles questions, complaints and product inquiries from customers.
  • Seeks opportunities to offer and help customers grow their financial wellness
  • Digital Banking troubleshooting and support.
  • Occasionally works in the interactive Teller Machine.
  • Welcomes customers to Bank Websites, products, and services.
  • Functions as an expert in providing pleasant and professional telephone follow-up services to customers by sales and marketing guidelines established by the Bank.
  • Works to meet and exceed sales and service goals set by Newburyport Bank. Goals include, but are not limited to, the following categories: contact quality goals, business development goals, productivity goals such as the number of contacts handled each day and average contact length, effective use of customers’ time (average work time per call).
  • Greets and assists customers in a friendly, professional manner according to Newburyport Bank’s quality standards.
  • Processes customer inquiries and answers questions related to deposits, withdrawals, payments, general ledger entries, and negotiable instruments sales.
  • Provides customers with assistance or directs them to the appropriate person as it relates to other Bank services.
  • Understands and adheres to Bank policies and procedures for daily operations, security, and compliance.
  • Attends all required regulatory training and other internal training as provided.
  • Demonstrates understanding and compliance with Bank policies and procedures.


  • Medical, vision and dental insurance
  • Life and Disability Insurance
  • Paid Family Leave
  • 401K with company match
  • Health and wellness programs
  • Company training and development
  • Tuition reimbursement opportunities


  • Minimum of high school education or equivalent with a minimum of 3+year’s progressively responsible experience in the financial services and/or retail industries in customer service/sales or operational support capacity.
  • Strong working knowledge and comfort level with the Bank’s products and services. Strong working knowledge of bank systems, computer programs/software for retail products and services.
  • Demonstrated capability with Microsoft applications including Word, Excel, Power Point and Outlook.
  • Proficiency with external and internal customer service and written/verbal communication skills and interpersonal skills. Ability to address and resolve challenging internal and external customer situations with professionalism and business maturity.

Member DIF /Member FDIC /EOE/Disabilities/Veterans /Equal Housing Lender /Bank NMLS#413282



Expected salary


Newburyport, MA

Job date

Tue, 13 Jun 2023 07:11:03 GMT

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