Senior Technician – Service in Ottawa, Ontario

Paladin Technologies

The Senior Technician – Service will be responsible for servicing electronic security systems from leading manufacturers such as Lenel, Genetec, Axis, Milestone and Avigilon.


  • Service and maintenance of integrated security systems including access control, CCTV and alarms

  • Troubleshooting and repair of hardware and software of our integrated systems

  • Work with manufacturers’ technical support teams to resolve system issues

  • Consistently provide high levels of customer service

  • Provide customer with training for proper system usage, and respond to technical inquiries

  • Complete detailed and accurate paperwork, and assist with as-built documentation

  • Adhere to Paladin’s Quality and Safety program

  • Be prompt, enthusiastic and take direction from the service team, and operations

  • Be available and willing to participate in a after hours On-Call rotation

  • Build confidence with clients and stakeholders and enhance the organizations reputation throughout the industry

  • Perform other tasks as required

  • You may be required to work “night shifts” when needed based on project/service requirements


  • 5-8 Years of experience as a Service Technician in the security, electronics, telecommunication, or IT industry

  • Proven service experience of complex physical security systems such as Lenel, Genetec, AMAG, Milestone, etc.

  • Post-secondary training in electronics or equivalent

  • Experience with the following systems and technologies are an asset: IP networks, low voltage electronics, power and communications, Access Control, CCTV (IP and Analog), Intrusion Systems, Client-Server security applications.

  • Valid Driver’s License with clean abstract

  • Able to work independently

  • Strong command of the English language along with good written and verbal communication skills.

  • Awareness of productivity and profitability of the work carried out

  • Willingness and capability to learn and develop

  • Able to pass varying levels of security clearance

  • Available to complete out-of-town work on an ad hoc basis

  • Personal hand tools required

Company Info:

Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support. Our team is the best in the industry, with manufacturer trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources. Paladin has offices coast to coast across the United Stated and Canada, and nearly 1,600 talented and committed professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, and more. We are always at the forefront of the changing technology landscape, and through continued training, complex client projects, and company support, we provide our colleagues with exciting challenges and a rewarding career as Paladin continues to grow. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. If you need accommodation for any part of the application process, please send an email or call 858-668-1705 to speak with Human Resources and let us know the nature of your request. We thank you for your application, however only those selected for an interview will be contacted.

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