Senior Systems Engineer (Centre for Instructional Technology)

The Centre for Instructional Technology is looking for talented individual to manage an effective & operational IT shared services team, ensuring the AV and IT resources are delivered to users and meeting the committed service levels.

You will be part of the classroom technology team — planning and managing learning spaces initiatives in NUS.
 

Duties & Responsibilities

• Management of Classroom Technology Unit with faculty business partner.
• Provide strategic operational and staff planning, ensure all classroom support services meet the expected Service Level Agreement.
• Regular feedback to CIT management on operational and manpower resources matters relating classroom shared services.
• Engage with stakeholder and faculties on a regular basis on support services and classroom technology initiatives.
• Proposing of AV / IT classroom solutions for NUS to improve student learning experiences
• Manage learning space initiatives and upgrading projects independently or with Faculties Business Partners.
• Formulate procedural documents, technical specification, good practices documentation, survey report, maintaining learning space website when necessary.
• Oversee and monitor campus wide classroom equipment maintenance plan.
• Plan for staff development and training programme for staff.
• Collaborate with Shared Services team to troubleshoot, analyze and resolve critical technical issues in teaching space during semester.
• Manage project or event with business partner or with external vendor and support Digital Assessment in Faculties.

Qualifications

• Degree in Audio Visual Technology or Information Technology equivalent.
• Possess good project management skill.
• Strong knowledge in Classroom learning technology and user support.
• Understand and experience in user support ticketing system like Remedy etc
• Experience in videoconferencing system including Zoom Room, Cisco system etc
• Knowledge in hybrid-teaching user support.
• Understanding of computer systems, mobile devices, IT tech products and classroom software.Knowledge in IT skill like Power BI, power automate, Microsoft Forms added advantage etc
• Minimum with 3 years of management experience in the field of Audio-Video technologies or AV user support services.
• Possess strong interpersonal skills with user support experience.
• Able to lead a team and ability to work independently.
• Good communications skill and able to communicate with various level of users.

How To Apply

Applicants should apply online via NUS Careers webpage at: https://www.nus.edu.sg/careers/ (Executive & Administrative Positions) with the following documentation:

• A cover letter with a brief description of your background and suitability for the position
• Curriculum Vitae
• Names and contact details of two referees
• We regret that only shortlisted candidates will be notified.

Covid-19 Message

At NUS, the health and safety of our staff and students are one of our utmost priorities, and COVID-vaccination supports our commitment to ensure the safety of our community and to make NUS as safe and welcoming as possible. Many of our roles require a significant amount of physical interactions with students/staff/public members. Even for job roles that may be performed remotely, there will be instances where on-campus presence is required. Taking into consideration the health and well-being of our staff and students and to better protect everyone in the campus, applicants are strongly encouraged to have themselves fully COVID-19 vaccinated to secure successful employment with NUS.

More Information

Location: Kent Ridge Campus

Organization: Centre for Instructional Technology

Department : ITSS

Job requisition ID : 17592