Senior Student Services Assistant (Student Records)

This is an exciting opportunity to work in a key area of the University – an area at the forefront of the ongoing phased implementation of the Student Experience Project (SEP) – Process and Technology stream; and will see you involved in range of rewarding activities and developments.

As a Senior Student Services Assistant (Student Records) you will be responsible for providing information, advice and guidance on the administration of the student record within a digital context. 

You will be building strong relationships with colleagues based in central teams / offices, and in Schools and Faculties; giving advice on the application of relevant policies and procedures, focusing on such activities with regards student systems. You will also undertake the administration of a range of tasks associated with the setup, management and processing of students’ records, guiding colleagues to ensure that we maintain a high level of data quality within our systems.  You will appreciate that, in an environment where the student experience is inherently digital, such work with the student record is extremely important.

You should have strong problem-solving skills, be happy to thrive in a fast-paced and often changing environment; be comfortable with, and adaptable to, a range of systems; and preferably have some knowledge and experience of student records (or comparable) administration (including some knowledge of the application of related policies and procedures, preferably in a higher education environment). You should also have excellent communication skills (oral and written), demonstrating an ability to deal with a wide range of people.

As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status.  All appointments are made on merit.​​​​​​​

Our University is positive about flexible working – you can find out more here

Blended working arrangements may be considered

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.

Enquiries about the vacancy, shortlisting and interviews:

Name: Wayne Eden, Student Services Manager (Student Records)

Email: wayne.eden@manchester.ac.uk ​​​​​​​

General enquiries:

Email: People.recruitment@manchester.ac.uk

Technical support:

https://jobseekersupport.jobtrain.co.uk/support/home

This vacancy will close for applications at midnight on the closing date.

Please see the link below for the Further Particulars document which contains the person specification criteria.