Senior Student Financial Services Counselor

7248BR

Finance & Administration

Office of Student Financial Services

Job Summary

Counsel students and parents regarding financial matters related to tuition & fees, room & board charges, billing statements, and loans and work directly with corporate/agency for billing and collection matters.
Please note: the ability to prioritize work and maintain a flexible schedule in an environment of fluctuating time management demands is required.

Job Responsibilities

• Provide excellent services to students, parents, the RIT community and others with regard to a wide range of student financial services matters.
• Provide students, families and RIT departments with timely and accurate information regarding student tuition, room, board, fees and payments including financial aid and third party credits.
• Perform detailed work in the following areas: third party billing, collections, student account services, accounts receivable, cashier functions, and Federal Perkins Loan Program.
• Perform outreach to students and parents to resolve student account balances that may total over $25,000 per semester. Recommend solutions for payment plans. Exercise professional judgment in resolving past due balances.
• Demonstrate a strong working knowledge of applicable university policies and federal and state regulations related to all financial aid programs including, but not limited to, Federal Title IV Programs, NYS TAP, State VR programs, university funded financial aid, alternative loan programs, College savings and Prepayment Programs and other available financing options and payment plans.
• Maintain a thorough working knowledge of all functionality of the PeopleSoft Campus Solutions system and all other related student administrative systems, providing efficient, accurate processing of all student account adjustments, third party billings and deferment programs.
• Assist in testing new functionality for PeopleSoft, interfaces with internal departments and external agencies.
• Maintain a thorough understanding of federal loan programs in order to act as a resource and advise students in repayment and consolidation. Ensure that families and students understand the consequences of defaulting, and the impact on future credit. Actively pursue alternatives to minimize or eliminate defaulting on repayments.
• Answer incoming calls, process transactions and counsel walk up customers.
• Perform other tasks and special projects as requested by management.
• Participate in a minimum of 40 hours of training/professional development annually (or a pro rata amount based on standard working hours). Training must be applicable to the employee’s role current within the Controller’s Division with the intent of enhancing overall knowledge as well as the specific skills, whether functional or technical, required to perform successfully in the position
• Live our values, embrace diverse perspectives, and nurture the RIT community to remain a great place to work for all.

Required Qualifications

Education/Experience:

• AAS in Business Administration, Accounting preferred or an equivalent combination of education and relevant experience.
• Knowledge of Oracle financial applications, People Soft Campus Solutions or another enterprise system, web browsers and proficiency with MS Office
• An understanding of accounting principles, math skills and the ability to analyze financial data to make informed decisions

Skills:

• Must possess exceptional written and oral communication skills; strong customer service orientation; as well as a demonstrated ability to work collaboratively with others. Must work independently with minimal supervision and exercise professional judgment in carrying out all assigned responsibilities.
• Must be able to build and maintain key relationships with a wide-range of academic and/or other student-service departments to proactively identify and collaborate to resolve academic or financial issues.

Preferred Qualifications

• Knowledge of FERPA and other applicable information privacy regulations preferred.

Required Minimum Education Level

Associates or Equivalent Experience

Work Location

Henrietta Campus — 100%

Employment Category

Fulltime

Required Application Documents

Cover Letter, Curriculum Vitae or Resume, List of References

What do we believe at RIT?

Rochester Institute of Technology is a diverse and collaborative community of engaged, socially conscious, and intellectually curious minds. Through creativity and innovation, and an intentional blending of technology, the arts and design, we provide exceptional individuals with a wide range of academic opportunities, including a leading research program and an internationally recognized education for deaf and hard-of-hearing students. We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring.

As a member of the RIT community, you’ll receive a comprehensive employee benefits package that offers multiple options and access to additional employment advantages. You can tailor your benefit elections to meet your needs (affordable medical/dental/vision benefits; paid vacation/sick time/retirement saving plan with exceptional employer match; and tuition assistance for you and your family, to name a few).

Department/College Description

The Controller’s Office team is comprised of accounting and financial professionals who work together to provide accurate, timely and actionable information and services to our customers while acting as good stewards of the university’s financial resources. 

How To Apply

In order to be considered for this position, you must apply for it at: http://careers.rit.edu/staff . Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.

Additional Details

The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT does not discriminate. RIT promotes and values diversity, pluralism and inclusion in the work place. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request to hr@rit.edu . Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Commitment To Safety

COVID 19: Please familiarize yourself with the requirements of the RIT Safety Plan . Information on the responsibility for each employee can be found on the RIT Ready website. As per the RIT Employee COVID-19 Vaccination Policy , all university employees must be fully vaccinated for COVID-19. Vaccination exemptions may be granted: (1) to employees who are unable to be vaccinated due to a medical condition or disability; (2) on the basis of an employee’s sincerely held religious belief, practice, or observance, or (3) to employees who are fully remote and sign an Employee Attestation stating that they will not be on campus for any reason, nor will they participate in any in-person university-sponsored activities.