Senior Service Delivery Engineer

Do you want to join a Digital Services team with ambitions to improve, innovate and become sector leading? Come and work with us!

We’re looking for skilled individuals with proven experience in a variety of modern technologies.

Digital Services realigned to ensure that the department is structured in the best way possible to deliver the Digital Strategy for the university and we’re expanding our Digital Operations team as a result. 

This post is seeking somebody with significant skills and experience in current Microsoft Windows endpoint and server operating systems and associated, enterprise grade modern management tools, such as ConfigMgr (aka Microsoft Endpoint Manager Configuration Manager / MEMCM / SCCM) and Intune.

The Senior Service Delivery Engineer role is based within our Digital Operations team, which is responsible for the operational delivery and support of IT services. Engineers are an escalation point for Service Delivery Analysts and work in collaboration with Digital Architecture on the operational delivery of designs/strategies as efficient and effective technical solutions. Engineers are key to the on-going maintenance of business-critical IT systems and strive for continuous improvement, providing feedback to influence technological advancements in collaboration with Architects and key service owners.

You must have significant experience of managing Microsoft client devices on a large enterprise scale, with skills and experience within other disciplines being highly beneficial.

There will be opportunities to work on complex problems and form part of multidisciplinary teams on projects both large and small, so professionalism and excellent interpersonal skills are a must.

We are looking for an individual that is not only enthusiastic and passionate about the technology but understands and cares about our customers too. You will be driven to seek new solutions and be part of our continuous service improvement. 

For an informal chat please contact Alex Herron, Digital Operations Manager on 01902 323262

The University of Opportunity for Students and Staff

As part of our commitment to ensure the diversity of our staff body reflects those of the student and local communities we serve, we particularly welcome applications from candidates of Black, Asian, or Ethnic Minority heritage, and candidates who are Disabled (including people who may not define themselves as disabled, but nevertheless encounter challenges)

PLEASE NOTE: Applications are scored against the criteria set out in the job description and person specifications attached to this advert. Applications are not assessed against the job advert so please ensure your applications are crafted against the Job Description and Person Specification contained within it.