Senior Relationship Manager (Hybrid) in Toronto, Canada

Your Moneris Career – The Opportunity

You will lead and foster deep relationships with Moneris’ most strategic partners that are business critical to Moneris’ operations. These strategic product partnerships develop mutually beneficial value to partners while accelerating engagement across the Moneris offerings. Scope includes Moneris key go to market products in small-medium business (SMB) and Large Account/Key Account (LAKA) markets, or any partner that provides a critical service/product for Moneris key solutions.

Location: You will be based in our Toronto or Montreal office and will work in a Hybrid model.

Reporting Relationship : You will report to Director, Partner Management.

Your Moneris Career – What you’ll do

• Lead overall strategic direction and goals of partner portfolio. Work collaboratively across the business to deliver an outstanding partner experience and solidify Moneris’ reputation as a market leader.

• Communicate and engage important partners and leaders to ensure understanding and awareness of opportunities for partnership integration and growth. Articulate vision and socialize partner portfolio strategy and gaps within portfolio.

• Accountable and measured on either cost efficiencies or partner related margin targets tied to overall product strategies. Lead both partner and Moneris internally to achieve mutually agreed to KPI’s tied to main activities.

• High impact position. Assume a strategic mindset while influencing peers and the individuals in the Management Leadership Team (MLT). Provide progress reports on main strategic partnerships to key MLT including cost reduction/revenue target status, KPI reporting, analytical trends and overall health of partnership. Comfortable presenting to MLT level on partnership with minimal coaching required. Guide action from MLT members where required

• Identify and leads potential opportunities for product enhancements tied to partnership including market analysis, business case (together with Finance) and sales engagement. Can develop a compelling business case with little coaching.

• Complete regular business reviews and development of an annual partner plan for each strategic partner.

• Be a mentor to team members on how to more effectively guide improvements within partner portfolios.

• Lead complex contract renegotiations with assigned partners with input and interactions with all team members.

• Maintain a high level of transparency and communication through proactive interactions with internal partners. Monitor service levels and management of escalations promptly.

Your Moneris Career – What you bring

• 7+ years managing partnerships / key relationships

• Technical understanding preferably in the software / product life cycle

• Must have planning, project and portfolio management experience with project lifecycle management in a technology-dependent environment.

• Strong business and financial acumen with experience identifying opportunities, gaps or improvements, and recommending solutions to complex issues.

• Previous experience in the payment industry considered an asset

• Proficient with Microsoft Office Suite

• Identify important features in software solutions, and how they fit with / compare to existing tech-stack

• Fluent in English (reading, writing, and verbal), Bilingual French is an asset

• Proven ability to build successful business relationships and influence up, down and across the organization.

• Innovative, resilient, team player, results oriented, adaptable to frequent changes, willing to forge ahead even if risky or unclear

• Navigate the complexity of the organization and work with others to progressively improve Partner Management

Your Moneris Career – What you get

• Comprehensive Total Rewards Program including bonuses, flexible benefits starting from day 1, and your choice of either a health spending account (HSA) or personal spending account (PSA)

• RRSP matching & defined contribution pension plan

• Learning & development programs and resources including unlimited free access to Coursera and an Educational Assistance Program

• Holistic approach to your well-being, with an Employee Assistance Program for you and your family, access to 24/7 virtual health care, wellness events and a supportive workplace culture

• A workplace committed to investing in Diversity, Equity and Inclusion (DEI) through various initiatives including, employee inclusion groups (EIGs), mentorship, DEI learning and workshops, educational events, and various resources including an internal DEI website and newsletter

• Company-wide paid year-end closure & personal time off (including religious, personal, and volunteer days)

Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers

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Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.