Senior Referral Specialist in Whistler, British Columbia

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you’ll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service – our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

• MORE employee discounts on lodging, food, gear, and mountain shuttles

• RSP Options (after 12 months or 2000 cumulative hours of service)

• Employee Assistance Program

• Excellent training and professional development

• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)

• Free ski passes for dependents

• Critical Illness and Accident plans

Job Summary:

The Referral Specialist plays a pivotal role in driving traffic, engagement, and sales within key geographic regions for Vail Resorts Retail’s rental/retail stores and online eCommerce platforms. This position is focused on identifying, developing, and managing strategic business development opportunities between VRR and various stakeholders, including hospitality partners (both owned and third-party), resort and community affiliates, and other Vail of business. The primary objective is to drive both walk-in and online reservations, boosting sales and enhancing guest experiences. The Referral Specialist is instrumental in building meaningful connections through effective relationship management, strategic marketing initiatives, and targeted, personalized outreach.

Job Responsibilities:

• Forge and strengthen sales-oriented partnerships with area lodging entities to drive retail and rental referral growth.

• Strategically manage relationships to outperform competitors by driving guest traffic for walk-in and close-in reservations (online reservations) from in-resort guests.

• Lead the development of new initiatives in collaboration with leadership to drive incremental sales.

• Execute a schedule of strategic visits to optimize partner engagement, and performance.

• Design and implement seasonal strategies, including sales targets, budget management, media planning, strategic promotions, and participation in local events.

• Partner with Vail Resorts Retail operations to explore unique opportunities such as contractually-bound rental referral partnerships and/or opportunities to open satellite rental locations/clubs inside partner properties.

• Advise on referral commission structures, rental pricing strategies, and promotional efforts with a focus on market-specific needs.

• Ensure accurate reporting and commission structures, while resolving issues related to member complaints, order inaccuracies, and system errors.

• Coordinate with marketing teams on the creation of referral cards, promotional materials, and other division projects.

• Monitor competitive landscape and provide actionable insights for continuous improvement.

• Organize and execute Partner Appreciation Events to reinforce and celebrate successful partnerships.

• Create and manage pricing spreadsheets and marketing collateral for in-resort partners.

Job Qualifications:

• Bachelor’s Degree and/or equivalent experience, and a minimum of 1 years’ experience in marking and/or sales (retail and partnership marketing preferred)

• Experience with Word Suite, advanced excel skills required

• Strong communicator that is able to provide and receive feedback Strong team player

• Able to work in a fast past environment and prioritize changing objectives

• High degree of organizational skills and attention to detail

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 506008

Reference Date: 11/13/2024

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