Senior Product Designer (AI & Knowledge Management)


Job Description

Zendesk builds software crafted to improve the customer experience. We lead the industry with breathtakingly simple software, but we’re constantly innovating and can’t wait to outdo ourselves in the future!

Design is an integral part of everyday life at Zendesk. We believe in a collaborative working style, working hand in hand with Product Managers, Engineers, Content Designers, and Researchers. We work with a bias towards rapid prototyping, experimentation, and an obsession about our customers and their needs.

Who we’re looking for

As a Product Designer on the team, you will contribute to defining and improving how groundbreaking AI capabilities are embedded into our products. Specifically, the impact of AI on our customer’s Help Centers, and knowledge bases.

You are comfortable with sophisticated, ambiguous problems, and can break them down into smaller, well-defined, and easily understood initiatives. You are someone who sees a large system as something more than a sum of its parts. You understand the business value of good design, pay attention to the details. You can collaborate with multiple designers to tap into their expertise and create a phenomenal experience for users.

Ideally, you’re curious about new technologies, the future of ML in business software, and the role AI will play in our lives. You follow the latest technology trends, specifically at the intersection of SaaS and AI.

What you’ll be doing

  • Work with a cross-functional team dedicated to solving sophisticated workflow management problems

  • Partner with a Product Manager and Engineers on developing designs from ideas to execution

  • Partner with UX Researchers, Content Designers, and other Product Designers to ensure your work is grounded in customer insights and results in an outstanding experience for our users

  • Design interaction models, flows, wireframes, and high-fidelity mockups that promote ease of use and optimize how customers interact with our products

  • Present design solutions to partners and senior executives, defend design decisions and incorporate feedback into the design cycle

What you bring to the role

  • Experience in designing consumer or business SaaS applications

  • Proactive self-starter comfortable with ambiguity and capable of communicating and prototyping design concepts rapidly at all levels of fidelity


Preferred Qualifications:

  • Experience creating solutions for enterprise-grade SaaS products or sophisticated systems with multiple levels of dependencies

  • Experience working with CMS

  • Experience with LLMs, like GPT

  • Experience and understanding of Machine Learning, or a willingness to learn

  • Ability to operate in a technical environment and help visualize the impact of technical decisions on the global user experience


The Poland annualized base salary range for this position is zł212,000.00-zł318,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.

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