Senior NOC Engineer in Home or Hybrid, Alberta

Senior NOC Engineer

Location: Home-Based Canada (ET or CT)

Position Summary:

The Senior NOC Engineer is responsible for handling Level Three support for the entire Bentley infrastructure. This relates to all technology, including servers, networks and vendor-specific hardware and software.

Your Day-to-Day:

• Infrastructure Monitoring/Reporting/Escalations

• Incident Management

• Ensure problems and incidents are escalated, tracked, and accounted for at the proper priority level.

• Provides Tier II support per request from operational and departmental Teams.

• Investigate and troubleshoot issues per approved Knowledgebase Articles.

• Provide Tier II, III technical support and services for internal colleagues.

• Escalate issues to the Network Operations Center Manager as needed.

• Account provisioning/administration

• SS LOG processing

• Daily log review

• Telecom support

• Ability to work effectively with minimal supervision.

• Performs other duties as assigned.

Additional Duties and Responsibilities

• Maintain and update monitoring systems.

• Create and update knowledge base articles.

• Improve service, perception, and satisfaction.

• Process quick turnaround of requests by Service Level Agreements

• Demonstrate the ability to work in a team and communicate effectively.

• Escalate issues/requests that require next level support

• Enter all work as tickets into ITSM Tool.

What You Bring to The Team:

• Strong interpersonal skills: specifically, verbal, and written skills, telephone skills, and active listening skills.

• Self-motivation with the ability to work in a fast-paced, ever-changing environment.

• Azure AZ104 Certification

• Net+ Certification required.

• ITIL v4 Foundation Certification desired

• An understanding of operating systems, business applications, printing systems and network systems.

• A Good understanding of Network Topologies and protocols; TCIP/IP, HTTP, SNMP

• Network Administration experience, including user account, group & permissions management (Azure Administration experience also preferable)

• The ability to multi-task and adapt quickly to change.

• A sound technical awareness and knowledge to appropriately match resources to technical issues.

• An understanding of support tools, techniques, and how technology is used to provide IT services.

• Monitoring and event Management experience

• Monitoring Tool Experience (Solarwinds, Grafana, Azure etc), preferably with custom alerting/scripting experience

• Database Monitoring experience

• Perform Troubleshooting and incident response on systems.

• Manage Critical Incident Investigations

• 5+ years of related IT experience.

• A Bachelor’s degree or equivalent experience desired.

What We Offer:

• A great Team and culture – please see our Recruitment Video. (https://www.youtube.com/watch?v=epJImnDsbYE&feature=youtu.be)

• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.

• Competitive Salary and benefits.

• The opportunity to work within a global and diversely international team.

• A supportive and collaborative environment.

• Colleague Recognition Awards.

#LI-Remote #LI-RV

Equal Opportunity Employer/Minorities/Females/Veterans/Disabled