As a key member of the Programme Operations team to represents the voice of the customer/ user in the review, update and iteration of process improvements to deliver constant value add to the customer and stakeholders, to ensure learning excellence and good experiences.
To manage day-to-day operations, in partnership with Training/ Learning Operations Partner to grow efficiency and effectiveness of existing processes to enhance and sustain value in-service delivery.
The incumbent will also be responsible to implement and review processes for continuous improvement, able to engage and communicate with key internal and external stakeholders to build consensus in process change and improvements
Works closely with relevent personnel and subject-matter-experts, continue to build trusted partnership with Operations Partners and other teams to ensure operations and learning excellence.
Qualifications
A Degree from a University with at least 10 years’ experience and proven track record, preferably in an educational environment, with exposure to systems and operational work.
Strong communication and influencing skills with the ability to unpack complex problems with clarity, focus and concision.
Good problem solving and communication skills
Strong people management and interpersonal skills
Enterpreneurial and nimble, able and willing to itirate and move forward swiftly, comfortable navigating an evolcing technological landscape that demands dynamic assesment and decision making
Team player with excellent analytical and problem solving skills
Experience in conceptualising and executing Design Thinking/ Service Design projects
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